Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

how to stop tour

  • 1 reply
  • 4 have this problem
  • 5 views
  • Last reply by philipp

keesie14
keesie14
more options

firefox recently updated itself to 29.0.1. now it displays a "tour" of the new firefox everytime i open it. ive gone thru the steps of the tour up to synchronizing and it continues to open the tour everytime i open firefox. how do i stop this.

firefox recently updated itself to 29.0.1. now it displays a "tour" of the new firefox everytime i open it. ive gone thru the steps of the tour up to synchronizing and it continues to open the tour everytime i open firefox. how do i stop this.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, this might happen when firefox is not able to properly save preferences in its profile folder. please try this: Click the menu button New Fx Menu and then click help Help-29 > troubleshooting information > profile folder - "show folder". then a new window will open up. in this window look out for a file named user.js (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards.

for more information and other steps please also see: How to fix preferences that won't save