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I am having trouble sending emails in Orange

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Heritagehart
Heritagehart
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I am having trouble sending emails from my Orange webmail account. I am using Mozilla Firefox. I get an error message when I try to send emails along the lines that the subject line may need to be changed, the message may contain a known virus or the service may be temporarily unavailable. 

Please can I have some suggestions of how to make the process work better and faster.
I am having trouble sending emails from my Orange webmail account. I am using Mozilla Firefox. I get an error message when I try to send emails along the lines that the subject line may need to be changed, the message may contain a known virus or the service may be temporarily unavailable. Please can I have some suggestions of how to make the process work better and faster.

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kobe
kobe
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.