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Firefox not opening webpages trouble shoot told me to go to help>trouble shoot restart then it crashed tried to open firefox after filling out crash nothing

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IFirefox not opening webpages trouble shoot told me to go to help>trouble shoot restart then it crashed tried to open firefox after filling out crash nothing. I installed firefox again like it said after install instead of opening crash report appeared. Tried to open in safe mode would.t open. What's next. Here's the report id # Crash ID: bp-1a593bb9-a044-4568-bfb8-c2d612131012 tried steps below don't work because can't get into firefox

IFirefox not opening webpages trouble shoot told me to go to help>trouble shoot restart then it crashed tried to open firefox after filling out crash nothing. I installed firefox again like it said after install instead of opening crash report appeared. Tried to open in safe mode would.t open. What's next. Here's the report id # Crash ID: bp-1a593bb9-a044-4568-bfb8-c2d612131012 tried steps below don't work because can't get into firefox

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hello klkuppe01, this kind of crash will be apparently fixed in firefox 25, the next version of the browser. you could test it with firefox beta right now: https://www.mozilla.org/firefox/beta/

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Did not work do I have to uninstall the firefox that doesn't work first

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yes, you might want to uninstall the currently installed firefox version first (but make sure NOT to check the remove personal data option in order to keep your bookmarks, passwords, etc.)

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I uninstalled and then installed again at the end of the download pop window said unable to complete download at this time. Later it finished installing I tried to open fire fox and it opened with a blank screen just borders. Should I do a system restore to previous date?

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Attached is a screenshot of how it oprns

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does the following article apply to your situation: Firefox opens with a transparent or blank window?

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Sorry to bother you Phillip any other suggestions?

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Does it help if you start Firefox in Safe Mode or with hardware acceleration disabled?

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.