Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

It did not solve it

You can check for pref(s) on the about:config page that refer to that website and reset these prefs to the default value via the right-click context menu.

• http://kb.mozillazine.org/about:config

You can check for problems with preferences and rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value.

• http://kb.mozillazine.org/Preferences_not_saved
• http://kb.mozillazine.org/Resetting_preferences

non of those are helping the Q is I can not get this site out of my home page you did not explain what to look for on about config I have even added it to a block list it still on my home page I have cleared cooks and added my home page removing it from my home page. I have deleted Firefox and installed still have this site on my PC I will stop using FF if I do not get help I was told this site gets info when you are online its a hacker site why cant I get an answer for this I have tried everything http://www.landing.savetubevideo.com/index.php?from=3

could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• TDSSKiller - AntiRootkit Utility
• Hitman Pro
• ESET Online Scanner

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Waka I have MalwareBytes' Anti-Malware even a PC guy could not help me

Phillip I will try you request

Application Basics

             Name
           

           Firefox
         

             Version
           

           22.0
         

             User Agent
           

           Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0
         

             Profile Folder
           

             Enabled Plugins
           

             about:plugins
           
         

             Build Configuration
           

             about:buildconfig
           
         

             Crash Reports
           

             about:crashes
           
         

             Memory Use
           

             about:memory
           
         

       Extensions
     

             Name
           
           
             Version
           
           
             Enabled
           
           
             ID
           
         
       
       
       Block [email protected]{dd3d7613-0246-469d-bc65-2a3cc1668adc}BlockSite Plus1.1false{6d43fee4-72e7-4290-b75a-b898e4f4676d}RebateInformer1.0.0.32false{ED76C299-85BC-4891-9237-74A140C28832}Silent [email protected] PDF 3D Reader Converter For [email protected]
     

       Important Modified Preferences
     

           Name
         

           Value
         
       

       browser.cache.disk.capacity358400browser.cache.disk.smart_size.first_runfalsebrowser.cache.disk.smart_size.use_old_maxfalsebrowser.cache.disk.smart_size_cached_value358400browser.places.smartBookmarksVersion4browser.startup.homepagehttp://www.landing.savetubevideo.com/index.php?from=3browser.startup.homepage_override.mstoneignoredom.mozApps.usedtrueextensions.lastAppVersion22.0gfx.direct3d.last_used_feature_level_idx0network.cookie.prefsMigratedtrueplaces.database.lastMaintenance1372704395places.history.expiration.transient_current_max_pages80477plugin.disable_full_page_plugin_for_typesapplication/pdfplugin.importedStatetrueprivacy.sanitize.migrateFx3Prefstruesecurity.disable_button.openCertManagerfalsesecurity.disable_button.openDeviceManagerfalsesecurity.OCSP.disable_button.managecrlfalsestorage.vacuum.last.index0storage.vacuum.last.places.sqlite1372704395
     

       Graphics
     

       Adapter DescriptionATI Radeon HD 3400 Series Adapter Driversaticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64Adapter RAM256Device ID0x95c5Direct2D EnabledtrueDirectWrite Enabledtrue (6.2.9200.16492)Driver Date4-19-2011Driver Version8.850.0.0GPU #2 ActivefalseGPU Accelerated Windows1/1 Direct3D 10Vendor ID0x1002WebGL RendererGoogle Inc. -- ANGLE (ATI Radeon HD 3400 Series )

       AzureCanvasBackenddirect2dAzureContentBackenddirect2dAzureFallbackCanvasBackendcairo

       JavaScript
     

             Incremental GC
           

           true
         
       
     

       Accessibility
     

             Activated
           

           false
         
         
           
             Prevent Accessibility
           

           0
         
       
     

       Library Versions
     

       Expected minimum versionVersion in useNSPR4.9.64.9.6NSS3.14.3.0 Basic ECC3.14.3.0 Basic ECCNSSSMIME3.14.3.0 Basic ECC3.14.3.0 Basic ECCNSSSSL3.14.3.0 Basic ECC3.14.3.0 Basic ECCNSSUTIL3.14.3.03.14.3.0
     

   Am not sure is this is what  you need

please try uninstalling firefox from the windows control panel. afterwards manually check if the firefox program folder got deleted (it's usually in C:\Program Files (x86)\Mozilla Firefox) and else remove it manually. then download & install a fresh copy at getfirefox.com

I have uninstalled FF about 5 time non of this is helping I even uninstalled Babylon from from all program still there

nobody is explaining to me what to look for when you go to about:config I see too many things there Im not sure what to disable this come after I downloaded you tube video download

have you also removed the firefox program folder manually afterwards as described above (because in some cases malware programs might still be nesting there, so they will return after a reinstall of the browser).

refer to

• How to fix preferences that won't save
• https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save#w_user-js-file-overriding-preferences
• Troubleshoot Firefox issues caused by malware
• https://support.mozilla.org/en-US/questions/954881

Nobody is telling me how to remove

if you uninstall Firefox how do you find the other files of FF in the PC

Your profile will not be removed during uninstall and that is where all bookmarks etc. are

You can reinstall from getfirefox.com

I can delete my profile but I may still not get it out

Deleting your profile loses your bookmarks. Unless you backed them up manually.

I delete the profile I still see it on my home page

I was able to open aboutconfig but I do not know what am looking for as I can not see it anywhere apart from the home page