I just downloaded firefox 7.0.1 and when I try to open it I get a firefox.exe - application error stating "instruction at 0x1000863c referenced memory at 0x1000863c. The memory could not be read." The application never opens. what can I do?
As stated above I get an error message when I try to open Firefox. The options given in the message are "click OK to terminate program" or "click CANCEL to deug program".
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Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode
Yes, I still get the error notice in safe mode.
What anti-virus/firewall/etc do you run?
Can you open the profile manager without a crash? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile
I use CA Security Center.
No I can't even open the Profile Manager, it gives me the same error message.
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Do you run Roboform?
Have you run a memory check?
Have you run a malware scan (I recommend http://www.malwarebytes.org/ - free edition)?
I have now downloaded an older version of firefox and it seems to be working as long as I don't use the google homepage or search.
I am guessing that my computer is just to old to support the 7.0.1 version.
Thanks for your help.
Τροποποιήθηκε στις από τον/την RAZ