Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Μάθετε περισσότερα

Αυτό το νήμα αρχειοθετήθηκε. Παρακαλούμε κάντε νέα ερώτηση αν χρειάζεστε βοήθεια.

Corrupted uninstall helper.exe

  • 1 απάντηση
  • 0 έχουν αυτό το πρόβλημα
  • 8 προβολές
  • Τελευταία απάντηση από cor-el

ps67boy2
ps67boy2
more options

I rec'd a 'side by side error msg and cannot get into FF. All solutions were pointing me to Microsoft and I thought that was not the path I should be taking...besides it looked more complicated than my skill level could handle. When I went to uninstall then reinstall FF, using both Add & Remove Programs from the control panel as well as using the FF uninstall via the helper.exe file I got the message that the helper file was corrupted. How do I get through this bottleneck? IMPORTANT: my email [email protected] IS NO LONGER VALID. As I can't get into FF to correct it, please use [email-removed]. Thanks, Alan

(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

I rec'd a '''side by side'' error msg and cannot get into FF. All solutions were pointing me to Microsoft and I thought that was not the path I should be taking...besides it looked more complicated than my skill level could handle. When I went to uninstall then reinstall FF, using both Add & Remove Programs from the control panel as well as using the FF uninstall via the helper.exe file I got the message that the helper file was corrupted. How do I get through this bottleneck? IMPORTANT: my email [email protected] IS NO LONGER VALID. As I can't get into FF to correct it, please use [email-removed]. Thanks, Alan <i>(email address removed by moderator; please do not post personal information on a public website; [https://support.mozilla.org/en-US/kb/mozilla-support-rules-guidelines Forum rules and guidelines])</i>

Τροποποιήθηκε στις από τον/την cor-el

Όλες οι απαντήσεις (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by a corrupted or incomplete Visual C++ installation (multiple versions can be installed side-by-side; SxS) that is missing some runtime components (Redistributable Packages) that Firefox depends on (problem with an embedded manifest file that specifies a specific runtime version).

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.