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Firefox suddenly slow and sluggish with major hang ups with the added anoyance of Doc attachement NOT previewing any more?? Other browesers operate email docume

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simonpook
simonpook
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when using fireox the pages load inconsistently with graphics and lock up with blue whirling circle frequently.

Document preview in GMAIL no longer functions with any attachment. ONLY downloading works...

Other browsers, Opera, Safari, IE work fine in comparison to Firefox when run at the same time on the same laptop??

when using fireox the pages load inconsistently with graphics and lock up with blue whirling circle frequently. Document preview in GMAIL no longer functions with any attachment. ONLY downloading works... Other browsers, Opera, Safari, IE work fine in comparison to Firefox when run at the same time on the same laptop??

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philipp
philipp
  • Moderator
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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

simonpook
simonpook Ιδιοκτήτης ερώτησης
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Application Basics

Name: Firefox Version: 52.5.3 Build ID: 20171226003912 Update Channel: esr User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Adobe Acrobat Version: 18.0.4 Enabled: true ID: [email protected]

Name: American English Spelling Checker Version: 2.7 Enabled: true ID: AmericanEnglishSpellingChecker@lipocodes

Name: Application Update Service Helper Version: 2.0 Enabled: true ID: [email protected]

Name: Cisco WebEx Extension Version: 1.0.13 Enabled: true ID: [email protected]

Name: Email This! Bookmarklet Extension Version: 2.3.0.1-signed.1-signed Enabled: true ID: [email protected]

Name: Grammarly for Firefox Version: 8.803.1337 Enabled: true ID: 87677a2c52b84ad3a151a4a72f5bd3c4@jetpack

Name: JavaScript Toggle On and Off Version: 0.1.4 Enabled: true ID: jid1-EbhJmw1yu6Juy@jetpack

Name: Multi-process staged rollout Version: 1.10 Enabled: true ID: [email protected]

Name: Pocket Version: 1.0.5 Enabled: true ID: [email protected]

Name: QuickJava Version: 2.1.2 Enabled: true ID: {E6C1199F-E687-42da-8C24-E7770CC3AE66}

Name: Web Compat Version: 1.0 Enabled: true ID: [email protected]

Graphics

Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding: Yes; Using D3D11 API Audio Backend: wasapi Direct2D: true DirectWrite: true (10.0.15063.674) GPU #1 Active: Yes Description: Intel(R) HD Graphics 4600 Vendor ID: 0x8086 Device ID: 0x0416 Driver Version: 20.19.15.4835 Driver Date: 10-16-2017 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 060d1028 RAM: Unknown GPU #2 Active: No Description: NVIDIA Quadro K1100M Vendor ID: 0x10de Device ID: 0x0ff6 Driver Version: 22.21.13.8477 Driver Date: 6-29-2017 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumd.dll Subsys ID: 060d1028 RAM: 2048 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo Decision Log D3D9_COMPOSITING: disabled by default: Disabled by default

simonpook
simonpook Ιδιοκτήτης ερώτησης
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Important Modified Preferences Name Value accessibility.lastLoadDate 1515078638 accessibility.loadedInLastSession true accessibility.typeaheadfind true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 4 browser.download.importedFromSqlite true browser.download.manager.alertOnEXEOpen true browser.places.smartBookmarksVersion 8 browser.sessionstore.upgradeBackup.latestBuildID 20171226003912 browser.startup.homepage http://news.sky.com/|about:accounts browser.startup.homepage_override.buildID 20171226003912 browser.startup.homepage_override.mstone 52.5.3 browser.tabs.loadInBackground false browser.tabs.remote.autostart.2 true browser.tabs.warnOnClose false browser.urlbar.daysBeforeHidingSuggestionsPrompt 0 browser.urlbar.lastSuggestionsPromptDate 20160906 dom.apps.lastUpdate.buildID 20161019084923 dom.apps.lastUpdate.mstone 49.0.2 dom.apps.reset-permissions true dom.mozApps.used true dom.push.userAgentID f9140f471b9f42c9974f008a4c1d93a4 extensions.lastAppVersion 52.5.3 font.internaluseonly.changed false gfx.crash-guard.d3d11layers.appVersion 52.5.3 gfx.crash-guard.d3d11layers.deviceID 0x0416 gfx.crash-guard.d3d11layers.driverVersion 20.19.15.4835 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status. 2 gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d11video 2 gfx.crash-guard.status.d3d9video 2 media.benchmark.vp9.fps 177 media.benchmark.vp9.versioncheck 1 media.gmp-eme-adobe.abi x86_64-msvc-x64 media.gmp-eme-adobe.lastUpdate 1471251375 media.gmp-eme-adobe.version 17 media.gmp-gmpopenh264.abi x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1471604452 media.gmp-gmpopenh264.version 1.6 media.gmp-manager.buildID 20171226003912 media.gmp-manager.lastCheck 1515065314 media.gmp-widevinecdm.abi x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate 1474819413 media.gmp-widevinecdm.version 1.4.8.903 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false media.webrtc.debug.log_file C:\Users\SIMONP~1.CTS\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1514554881 places.history.expiration.transient_current_max_pages 119351 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_bgcolor false print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_bgimages false print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_duplex -437918235 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_edge_bottom 0 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_edge_left 0 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_edge_right 0 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_edge_top 0 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_evenpages true print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_footercenter print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_footerleft &PT print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_footerright &D print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_headercenter print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_headerleft &T print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_headerright &U print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_in_color true print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_margin_bottom 0.039583332836628 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_margin_left 0.196527779102325 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_margin_right 0.196527779102325 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_margin_top 0.039583332836628 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_oddpages true print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_orientation 1 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_page_delay 50 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_paper_data 9 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_paper_height 297.00 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_paper_name print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_paper_size_unit 1 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_paper_width 210.00 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_resolution 600 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_reversed false print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_scaling 0.80 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_shrink_to_fit false print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_to_file false print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_unwriteable_margin_bottom 0 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_unwriteable_margin_left 0 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_unwriteable_margin_right 0 print.printer_\\CTS-Server.cts.internal\HP_Color_LaserJet_MFP_M277dw.print_unwriteable_margin_top 0 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_bgcolor false print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_bgimages false print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_duplex -437918235 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_edge_bottom 0 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_edge_left 0 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_edge_right 0 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_edge_top 0 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_evenpages true print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_footercenter print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_footerleft &PT print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_footerright &D print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_headercenter print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_headerleft &T print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_headerright &U print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_in_color true print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_margin_bottom 0.196527779102325 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_margin_left 0.196527779102325 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_margin_right 0.196527779102325 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_margin_top 0.196527779102325 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_oddpages true print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_orientation 1 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_page_delay 50 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_paper_data 9 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_paper_height -1.00 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_paper_name print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_paper_size_unit 1 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_paper_width -1.00 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_resolution 600 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_reversed false print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_scaling 0.60 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_shrink_to_fit true print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_to_file false print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_unwriteable_margin_bottom 0 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_unwriteable_margin_left 0 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_unwriteable_margin_right 0 print.printer_\\CTS-SERVER\HP_Color_LaserJet_CP2025.print_unwriteable_margin_top 0 print.printer_\\CTS-Server\HP_Color_LaserJet_CP2025n.print_bgcolor false print.printer_\\CTS-Server\HP_Color_LaserJet_CP2025n.print_bgimages false print.printer_\\CTS-Server\HP_Color_LaserJet_CP2025n.print_duplex -437918235

philipp
philipp
  • Moderator
more options

thanks: perhaps try the following: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named accessibility.force_disabled. double-click it, change its value to 1 and restart firefox once. if you're looking for increased performance the current firefox quantum release will offer more speed and smoother browsing as well.

have you already looked if some settings you toggled through the quickjava extension might have an impact on document preview in gmail?

simonpook
simonpook Ιδιοκτήτης ερώτησης
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Hi, many thank for your assistance. 

I have changed the value and il monitor the performance.

The quick java button has been toggled previously as well as restarting etc, which had no effect.

I will review and let you know. Cheers