We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Μάθετε περισσότερα

Αυτό το νήμα αρχειοθετήθηκε. Παρακαλούμε κάντε νέα ερώτηση αν χρειάζεστε βοήθεια.

A username and password are being requested by http://check-work-12989.top. The site says: "Firefox Update Error 0x09009388 Help Desk: +1 (855)*** (TOLL-F

  • 1 απάντηση
  • 1 έχει αυτό το πρόβλημα
  • 1 προβολή
  • Τελευταία απάντηση από philipp

xyyy
xyyy
more options

Hello Whenever I open Firefox, a window with address "data:text/html;base64,PCFER0NUWVBFIG"... there's more but I cannot see it all and the quotation marks (") are mine. A voice comes on telling me that my computer is infected, etc and in the centre of the window is the following: "A username and password are being requested by http://check-work-12989.top. The site says: "Firefox Update Error 0x09009388 Help Desk: +1 (855)*** (TOLL-FREE)"" and it asks for my username and password. How do I get rid of this? Thank you.

edit: removed malicious phone number (philipp)

Hello Whenever I open Firefox, a window with address "data:text/html;base64,PCFER0NUWVBFIG"... there's more but I cannot see it all and the quotation marks (") are mine. A voice comes on telling me that my computer is infected, etc and in the centre of the window is the following: "A username and password are being requested by http://check-work-12989.top. The site says: "Firefox Update Error 0x09009388 Help Desk: +1 (855)*** (TOLL-FREE)"" and it asks for my username and password. How do I get rid of this? Thank you. <sub>edit: removed malicious phone number (philipp)</sub>

Τροποποιήθηκε στις από τον/την philipp

Όλες οι απαντήσεις (1)

philipp
philipp
  • Moderator
more options

hello, this sounds like an issue with malware on your system displaying this fraudulent message. please perform all these steps:

  1. refresh firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware