In December 2024, Virgin Media advised me that my Virgin Media Mail account may have been locked as a security precaution. I was asked to follow the steps given which un… (xle nububuwo)
In December 2024, Virgin Media advised me that my Virgin Media Mail account may have been locked as a security precaution. I was asked to follow the steps given which unlocked it and so was able to use that address again from the Virgin Website but not from Thunderbird. However, I was then given codes and a new password to re-activate the email address on Thunderbird. After a lot of effort trying with the codes given, I can now view all emails on Thunderbird sent and received from that email address but I still cannot send any emails from Thunderbird. Virgin gave me the following instructions for SMTP settings:
Host name: smtp.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
SSL encryption: Enabled
Port: 465 (this might not be selected automating by enabling SSL, so please check)
Authentication: Password
Some of the options for "Connection Security" and "Authentication Method" in the Account Settings tab for the SMTP do not exactly relate to the details given by Virgin. I have tried various combinations of options but to no avail. Can anyone advise me how to get round this problem?