Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After new updates 19.x, 20 and 20.0.1, my custom menu icons disappear and I have to set them up again

  • 2 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 11 views
  • Nuɖoɖo mlɔetɔ Rene

more options

It seems that after the last few upgrades/updates, my menu customizations disappear when I restart. I don't use the Firefox button (just another added step) and after the restart the Firefox button is not there but my menu icons are missing.

It seems that after the last few upgrades/updates, my menu customizations disappear when I restart. I don't use the Firefox button (just another added step) and after the restart the Firefox button is not there but my menu icons are missing.

All Replies (2)

more options

Hi Relem!

I'm sorry to read that you are having difficulties with Firefox.

What I understand is that your browser resets to the original menu view every-time you restart the browser. Is this correct?

Could it be that you are stuck in Safe Mode? Are your Add-ons activated when you start you browser?

Take a look to this article that explains the situation: Firefox is stuck in Troubleshoot Mode

Let's try to figure out this. Ibai

more options

No, I am not in safe mode, all enabled add-ons are activated. Let me clarify; the Firefox button is not activated and the menu bar is checked when I right click on the menu area, but the icons are missing except those produced by certain add-ons; Lastpass, adblock plus, skype and imtranslator.

Rene trɔe