zonelarm on windows XP pro blocks firefox after update to 3.6.8. Is zonealarm or firefox at fault?
I've used firefox on windows XP (4 users) pro since version 2.x. I was happily applying every update until 3.6.7+(?). After installing update 3.6.8 my internet browser access stopped working (I'm using Opera for the first time to write this). I've downgraded successfully three times (wating for zonealarm and Microsoft updates to resolve the issue inbetween) . I've downgraded to Firefox 3.6 but today I upgraded again to version 3.6.8 and again I had zonelarm reporting that it is blocking firefox (WHY, I allow access for firefox!?)
All Replies (9)
This can be caused by a firewall blocking internet access to Firefox. See Configure firewalls so that Firefox can access the Internet. That link has a list of popular firewalls and how to configure them to work with Firefox.
Remove Firefox from the ZA Programs list, then start Firefox and give it the permissions it needs to access the internet. ZA is very strict, and when changing version numbers for a program update, you need to remove the old program from ZA's programs list and let ZA re-detect the new version.
I've already tried to remove firefox from the ZA list. It had no effect on this problem. After reinstalling version 3.6."0" all'swell for several weeks until I upgrade again today to version 3.6.8. Somethings different in this last update. Pleas tell me what...
"I've already tried to remove firefox from the ZA list"
Does that mean that you did remove it by right-clicking on Firefox in the Program List and choose "Remove"?
When you click on Firefox in the Program List, look at the bottom panel under "Entry Detail" to see if "Version" = 1.9.2.8. If not, ZA has not detected Firefox 3.6.8.
Helper7677 trɔe
I just reinstalled FF 3.6.8 and removed all apps starting with "f" from the ZA list. Having told ZA to report everything it immediately reports blocking Firefox to connect to 127.0.0.1:3xxx and after pressing refresh again it reports blocking Firefox to connect to 192.168.1.1:DNS and again Firefox to 63.245.209.92:HTTPS and so on...
Be sure in Program List that Firefox is set on "Auto", and that Trusted and Internet Access both have green check marks. Some older versions of ZA required a green check in Trusted Server; current versions do not. Do not allow Internet Server.
If you continue to have problems, I suggest you register and post on the Zone Alarm User Forum: http://forums.zonelabs.com/index.php When posting there, be sure to include
- your ZA product and version number (right-click the ZA icon in the system tray, click About, click "Copy to Clipboard" and paste in your question)
- your OS
Helper7677 trɔe
I checked the Auto setting and will continue with ZA forum , Thanx.
You're welcome.
Try to post a reply to this thread and let us know how you resolve the problem so that other users with the same problem may be able to resolve issues with Firefox and ZA. Thanks.