No sync since re install
My firefox crash, I uninstall and re-install. i logged to my Mozilla account and the sync does not work. I don't have my password or my bookmark.
I still have everything on my phone How can I force the sync or retrieve data in an xml/csv file ?
All Replies (2)
Hi
Thank you for your question about the Firefox Sync service.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.
Did you previously create a CSV backup of the logins (username and password)?
- https://support.mozilla.org/en-US/kb/export-login-data-firefox
- https://support.mozilla.org/en-US/kb/import-login-data-file
You may need to enable Import from CSV in the Password Manager (about:logins) in about:config if this menu item currently is hidden.
- about:config => signon.management.page.fileImport.enabled => true
- https://support.mozilla.org/en-US/kb/about-config-editor-firefox
You can refresh the about:logins page or close and restart Firefox to make the "Import from a File" menu item appear in the three-dot menu on about:logins.
For future use, see:
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.