Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New email server. Accounts missing from Unified INBOX

  • 4 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ Sloan

more options

Changed hosts from HostGator to GreenGeeks. Edited the email settings to point to new server, updated the ports etc. Now two of my email accounts aren't shown under the Inbox (unified). These were there and had been for years. Disappeared after changing the email server name and port to the new host's info.

Changed hosts from HostGator to GreenGeeks. Edited the email settings to point to new server, updated the ports etc. Now two of my email accounts aren't shown under the Inbox (unified). These were there and had been for years. Disappeared after changing the email server name and port to the new host's info.

Ŋuɖoɖo si wotia

My error. It would probably be in the Mail folder, not the Imapmail folder.

Xle ŋuɖoɖo sia le goya me 👍 2

All Replies (4)

more options

DO they appear under 'all folders'? If so, my suggestion is to exit TB, in windows file explorer, locate the 'smart mailboxes' folder under imapmail folder, delete it, and restart thunderbird.

more options

Yes they appear under all folders. They also appear in the list of account settings. I looked on my local pc for the folder you mention, and do not see a folder or file "smart mailboxes" or anything similar. I've attached a couple of screenshots from TB to show the only two accounts under INBOX and the accounts in account settings.

Sloan trɔe

more options

Ɖɔɖɔɖo si wotia

My error. It would probably be in the Mail folder, not the Imapmail folder.

more options

Thank you!! That took care of it!