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Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashing frequently even after trying most troubleshooting steps

  • 5 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ stephenp1394

stephenp1394
stephenp1394
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I’ve been having frequent crashes lately. I’ve already tried pretty much every troubleshooting step that Firefox recommends, and I tried them all multiple times. I also tried a few troubleshooting steps related to OS and hardware. I definitely could try a few more OS/hardware specific troubleshooting steps but I’m hesitant to waste time doing that considering I don’t really have any confidence that the problem is due to OS/hardware issues.

I feel like the only hope for a solution is to discover some relevant information within my Firefox crash reports. I’m not sure how difficult it would be and what the likelihood is of finding a solution via analyzing the crash reports, but I’d greatly appreciate it if anybody could take a quick look.

Please note that the crashes almost always happen when clicking on a link or button, not just on its own. Also, the issue could be related to a separate bug that’s been here ever since I started using Firefox about a year ago. The other issue I’m referring to here is when Firefox attempts to open a pop-up (such as the one that appears when clicking the “hamburger” icon in the toolbar), the pop-up itself “crashes” several times before being able to open it.

Here is the full list of the troubleshooting steps I already tried:

  • Firefox refresh
  • Firefox troubleshoot mode
  • cleared cache and cookies
  • restarted my computer
  • Firefox reinstall
  • Created a new user profile
  • Was already on the latest version of Firefox (this is actually when the issue started to happen, when I upgraded to the latest version, I never had any crashes before this update)
  • I know this doesn't really prove anything but I tested Google Chrome once the Firefox crashing issue developed and Chrome has not crashed once since the Firefox crashing issue developed (even after extended use)
  • Upgraded Mac OS (upgraded to latest version of Catalina, not Big Sur, because my Mac is not eligible for Big Sur)
  • Apple diagnostics hardware test (no issues found)
  • Malwarebytes scan (no issues found)
  • Mac OS safe mode (crashes were not happening for the time I was in safe mode, but I was not able to stay in in safe mode long enough in order to determine if the issue was truly gone)

Crash ID: bp-3bdd1c25-2453-4549-aa3b-df7070210906

Thank you for any help in advance.

I’ve been having frequent crashes lately. I’ve already tried pretty much every troubleshooting step that Firefox recommends, and I tried them all multiple times. I also tried a few troubleshooting steps related to OS and hardware. I definitely could try a few more OS/hardware specific troubleshooting steps but I’m hesitant to waste time doing that considering I don’t really have any confidence that the problem is due to OS/hardware issues. I feel like the only hope for a solution is to discover some relevant information within my Firefox crash reports. I’m not sure how difficult it would be and what the likelihood is of finding a solution via analyzing the crash reports, but I’d greatly appreciate it if anybody could take a quick look. Please note that the crashes almost always happen when clicking on a link or button, not just on its own. Also, the issue could be related to a separate bug that’s been here ever since I started using Firefox about a year ago. The other issue I’m referring to here is when Firefox attempts to open a pop-up (such as the one that appears when clicking the “hamburger” icon in the toolbar), the pop-up itself “crashes” several times before being able to open it. '''Here is the full list of the troubleshooting steps I already tried:''' * Firefox refresh * Firefox troubleshoot mode * cleared cache and cookies * restarted my computer * Firefox reinstall * Created a new user profile * Was already on the latest version of Firefox (this is actually when the issue started to happen, when I upgraded to the latest version, I never had any crashes before this update) * I know this doesn't really prove anything but I tested Google Chrome once the Firefox crashing issue developed and Chrome has not crashed once since the Firefox crashing issue developed (even after extended use) * Upgraded Mac OS (upgraded to latest version of Catalina, not Big Sur, because my Mac is not eligible for Big Sur) * Apple diagnostics hardware test (no issues found) * Malwarebytes scan (no issues found) * Mac OS safe mode (crashes were not happening for the time I was in safe mode, but I was not able to stay in in safe mode long enough in order to determine if the issue was truly gone) '''Crash ID: bp-3bdd1c25-2453-4549-aa3b-df7070210906''' Thank you for any help in advance.

stephenp1394 trɔe

All Replies (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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I usually don't tinker with Mac issues, but this is another chance to use strace or the Mac equivalent. Can you verify if it's trace or dtruss?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try to disable Accessibility Services in Firefox if you do not need to use them.

stephenp1394
stephenp1394 Biabia la
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Thank you for the reply but I’ve honestly never heard of dtruss or trace and it’s a little confusing at first glance after just looking it up, what exactly do you want me to do?

stephenp1394
stephenp1394 Biabia la
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Okay thank you I just disabled it, going to try that.

stephenp1394
stephenp1394 Biabia la
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thank you for the suggestion but disabling Accessibility Services did not work, does anybody have any other potential solutions? I'd greatly appreciate any other suggestions as I really need to continue using FF if possible. Thank you.