Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Cannot enable add-ons

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 2 views
  • Nuɖoɖo mlɔetɔ notthatyoko

notthatyoko
notthatyoko
more options

Some of my add-ons have disabled themselves and there is no option to enable. I found a potential solution at this thread https://support.mozilla.org/en-US/questions/1276602 but wanted to clarify what to delete in the Profile Folder. I can't continue that thread because it is too old apparently.

The help says to: Delete all extensions* fileS and compatibility.ini in the Firefox profile folder to reset the extensions registry. There is only ONE FILE starting with extensionS. That would be extensions.json

It says to delete extensions* fileS. Could someone please clarify if I'm supposed to delete: extension-preferences.json extension-settings.json extensions Folder

Thank you!

Some of my add-ons have disabled themselves and there is no option to enable. I found a potential solution at this thread https://support.mozilla.org/en-US/questions/1276602 but wanted to clarify what to delete in the Profile Folder. I can't continue that thread because it is too old apparently. The help says to: Delete all extensions* fileS and compatibility.ini in the Firefox profile folder to reset the extensions registry. There is only ONE FILE starting with extensionS. That would be extensions.json It says to delete extensions* fileS. Could someone please clarify if I'm supposed to delete: extension-preferences.json extension-settings.json extensions Folder Thank you!

Ŋuɖoɖo si wotia

Hi notthatyoko, I would start with the extensions.json file only.

However, have any of your extensions stored valuable information that you can't afford to lose? Renaming that file usually breaks the connection between extensions and their previous storage locations.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Ɖɔɖɔɖo si wotia

Hi notthatyoko, I would start with the extensions.json file only.

However, have any of your extensions stored valuable information that you can't afford to lose? Renaming that file usually breaks the connection between extensions and their previous storage locations.

notthatyoko
notthatyoko Biabia la
more options

Thanks! No, none of the extensions had data I needed to keep. I ended up reinstalling some extensions from the developer sites, and the others I noticed were quite old and I didn't need anymore.