Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Where is the QR Code?

  • 2 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 2111 views
  • Nuɖoɖo mlɔetɔ Roberto

Roberto
Roberto
more options

On this page 

 https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication

it says 

 5. Use the app to take a photo of the QR code, or click Can’t Scan Code to display a code to enter into the app.

But I don't see a QR Code anywhere. What am I missing?

Thanks.

On this page https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication it says 5. Use the app to take a photo of the QR code, or click Can’t Scan Code to display a code to enter into the app. But I don't see a QR Code anywhere. What am I missing? Thanks.
Screen ƒe photowo kpe ɖe eŋu

Ŋuɖoɖo si wotia

2FA is already enabled and you can possibly generate and use recovery codes instead of the TOTP code. You need to toggle 2FA off and then on again to retrigger a QR code display, but that QR code is only used to initialize 2FA and setup the authenticator app. On other devices you only need to connect to the Sync account using the email and password and enter the 2FA TOTP code generated by the authenticator app on the mobile device.

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Ɖɔɖɔɖo si wotia

2FA is already enabled and you can possibly generate and use recovery codes instead of the TOTP code. You need to toggle 2FA off and then on again to retrigger a QR code display, but that QR code is only used to initialize 2FA and setup the authenticator app. On other devices you only need to connect to the Sync account using the email and password and enter the 2FA TOTP code generated by the authenticator app on the mobile device.

Roberto
Roberto Biabia la
more options

Thanks cor-el. Disabling 2FA and then re-enabling it did the trick. That doesn't really make sense to me, but it's working now -- thanks!