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Corrupted Outgoing Server (SMTP) Settings when opening Thunderbird

  • 8 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 23 views
  • Nuɖoɖo mlɔetɔ t.dozier

t.dozier
t.dozier
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I have 1 email account on Thunderbird. I set my Outgoing Server (SMTP) settings to - Connection security: SSL/TLS - Authentication methods: Normal password

I exit Thunderbird, then open Thunderbird. When I check my Outgoinig Server settings, I get the following: - Connection security: None - Authentication method: Password, transmitted insecurely

I can received emails, but cannot send.

I manually change the Outgoing Server settings to SSL/TLS (and it changes Authentication to Normal Password), and then I can send emails.

This problem developed when I had my profile in Dropbox, and alternated between 2 computers. It started on one computer only, then developed on the 2nd computer. I have since purchased a new computer and transfered my profile to the hard drive on the new computer, but the problem persists.

Help please. I had help from Dell tech support, who worked for 3 hours on this problem, but could not solve it.

I have 1 email account on Thunderbird. I set my Outgoing Server (SMTP) settings to - Connection security: SSL/TLS - Authentication methods: Normal password I exit Thunderbird, then open Thunderbird. When I check my Outgoinig Server settings, I get the following: - Connection security: None - Authentication method: Password, transmitted insecurely I can received emails, but cannot send. I manually change the Outgoing Server settings to SSL/TLS (and it changes Authentication to Normal Password), and then I can send emails. This problem developed when I had my profile in Dropbox, and alternated between 2 computers. It started on one computer only, then developed on the 2nd computer. I have since purchased a new computer and transfered my profile to the hard drive on the new computer, but the problem persists. Help please. I had help from Dell tech support, who worked for 3 hours on this problem, but could not solve it.
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t.dozier said
There are no prefs.js files in the profile. I also moved out extension-preferences-json.
Click the Application menu button, then go to the Help menu and choose Troubleshooting Information. A new tab will open with information about your setup. Click on Open Folder. Is there any pref.js file? Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (8)

svlad2009
svlad2009
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Can you create a new smtp entry with right settings and after that on email account server settings to set that "new" smtp entry?

t.dozier
t.dozier Biabia la
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Thank you for the idea, but it did not work.

I added a new SMTP entry and made it the default. When I reopened the program, the entry was gone.

I also tried editing my html signature and changed one of the colors for tagging emails. Both reverted to previous when I reopened the program.

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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A. don't use dropbox (I really wish I could underline that) B. if it's an imap account, just delete the entire account from Thunderbird, restart to make sure it is gone, then add it back

svlad2009
svlad2009
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t.dozier said
When I reopened the program, the entry was gone. I also tried editing my html signature and changed one of the colors for tagging emails. Both reverted to previous when I reopened the program.

I think this means corrupted files - maybe you can try this: -having TB closed locate your profile and copy (do not move or delete) prefs.js file on desktop or any other place -then open TB, open your profile again and now delete (same file) prefs.js now. Restart TB. -when it's opened back try to change again the settings (signature/smtp settings/...) and see if they are saved now

svlad2009 trɔe

t.dozier
t.dozier Biabia la
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This did not solve my problem. I discovered that I have 10.000 prefs.js files (prefs.js, prevs-1.js, prefs-2.js... prefs-9999.js).

There are no prefs.js files in the profile. I also moved out extension-preferences-json.

Still, when I close Thunderbird and re-open, the corrupted info returns.

This seems to be the right idea, I just don't know where the old information is being saved and loaded each time the program opens.

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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> This did not solve my problem. I discovered that I have 10.000 prefs.js files (prefs.js, prevs-1.js, prefs-2.js... prefs-9999.js).

So not corruption but something is preventing the prefs from being saved. Often some nasty SW.

Start your windows system in safe mode. Does it resolve the issue.

svlad2009
svlad2009
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Ɖɔɖɔɖo si wotia

t.dozier said
There are no prefs.js files in the profile. I also moved out extension-preferences-json.
Click the Application menu button, then go to the Help menu and choose Troubleshooting Information. A new tab will open with information about your setup. Click on Open Folder. Is there any pref.js file?
t.dozier
t.dozier Biabia la
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Oh my goodness. There are is a pref.js file and 9999 pref-nnnn.js files. It was in a profile called dotykwgu.Thunderbird, where my normal profile is 3j9gijbs.default. the doty... profile has 47.4 GB and my "usual" profile has 44.8 GB.

I removed the 9999 .js files and it now works. But where did the dotykwgu profile come from? It looks like a copy of my old 3j9gijbs.default, but probably with more recent email.

I had help from Dell Technical Support on the 11th, and that seems to be a key date (like the date of the Cache.Trash folders. I bet the tech tried to create a new profile and in the process switched me from the one I have always used to dotykwgu.Thunderbird. My profiles.ini is dated Sept 11, and so the Dell tech did it.

Thank you for solving this mystery