Firefox crashes while uploading a file or downloading a photo - file save appears and then crashes
Windows 8.1- have tried system restore, updated firefox, windows, drivers, kaspersky total security, disabled hardware accelerator, updated adobe flash player, ran in safe mode - disabled everything except windows services and crash repeated itself. Most recent crash report: bp-77dadce6-4cd1-4c20-9505-cc11f0191126
Submitted Crash Reports
Report ID Date Submitted
bp-77dadce6-4cd1-4c20-9505-cc11f0191126 11/26/2019, 1:33 PM
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bp-325bde03-ea68-4ebe-b267-893e70191126 11/26/2019, 1:33 PM
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bp-13c54cf4-7294-4e84-9a9a-edefe0191126 11/26/2019, 1:33 PM
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bp-0de3f655-2334-4e57-9afb-9fb3a0191126 11/26/2019, 1:33 PM
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bp-3cdde325-0d10-4a6c-8419-603e50191126 11/26/2019, 1:33 PM
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bp-a02c4fa7-8e02-4202-89fc-7a7e60191126 11/26/2019, 1:33 PM
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bp-682a4caa-a412-487e-8f35-8a3f60191126 11/26/2019, 1:33 PM
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bp-6829ccbd-58dc-46df-9603-236360191126 11/26/2019, 1:33 PM
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bp-64d6c54a-4628-4ce1-90d8-453020191126 11/26/2019, 1:32 PM
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bp-1fd75c1d-7a1c-4302-8272-a07d40191126 11/26/2019, 1:32 PM
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bp-6e48eb16-2596-4638-983f-0bb4d0191126 11/26/2019, 1:32 PM
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bp-2acd36ff-ddf6-42ca-9c81-0cf280191126 11/26/2019, 1:32 PM
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bp-8418f30b-cbfd-4668-b503-2decb0191126 11/26/2019, 1:32 PM
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bp-081ba74c-3571-4779-bcb4-33ec60191126 11/26/2019, 1:32 PM
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bp-edbed067-3298-4d52-a1e4-e62410191126 11/26/2019, 1:32 PM
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bp-d5e90e14-d12b-427a-ae12-238700191126 11/26/2019, 1:32 PM
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bp-d365c47a-9899-4ac0-84f7-b54110191126 11/26/2019, 1:32 PM
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bp-6fad22f0-95da-49c0-89df-ce7710191126 11/26/2019, 1:31 PM
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bp-a178b8f9-a593-458b-8b99-ad4b10191126 11/26/2019, 1:31 PM
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bp-2a542d2b-f6b7-4af3-8441-87f2a0191126 11/26/2019, 1:31 PM
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bp-1e247e90-a223-4bcb-aa26-d83090191126 11/26/2019, 1:31 PM
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bp-0765a5e1-b764-4d88-b24d-707ac0191126 11/26/2019, 1:31 PM
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bp-c36d7d6a-a77d-4e4e-91fe-f6ad10191126 11/26/2019, 1:31 PM
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bp-704ebdf9-1318-41f5-b0d7-376bd0191126 11/26/2019, 1:30 PM
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bp-4599fc3f-504d-4ccd-8974-3ab500191126 11/26/2019, 1:30 PM
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bp-64097e47-24ca-4fb6-b3a4-5ff260191126 11/26/2019, 1:30 PM
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bp-211bf89d-92ce-4785-8cef-ec1810191126 11/26/2019, 1:30 PM
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bp-05e53963-ced1-4b86-a887-360540191126 11/26/2019, 1:30 PM
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bp-93e2ad43-1fc0-4119-b762-e0b0c0191126 11/26/2019, 1:30 PM
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bp-8d9f0487-4d9a-4ae6-964c-79b690191126 11/26/2019, 1:30 PM
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bp-081ca19b-2783-4ff8-b013-a21010191126 11/26/2019, 1:30 PM
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bp-d41116e1-46ff-4174-b945-9f4890191126 11/26/2019, 1:30 PM
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bp-7b011f68-cdc6-41db-b045-b5bf70191126 11/26/2019, 1:29 PM
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bp-752239d9-f37e-4b27-875e-92e2f0191126 11/26/2019, 1:29 PM
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bp-2f63fb68-d5f0-4f01-b0a5-b0a490191126 11/26/2019, 1:29 PM
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bp-da7e5628-b284-40ea-ad91-e7e330191126 11/26/2019, 1:29 PM
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bp-0cab02b0-e543-4614-8070-e4d620191126 11/26/2019, 1:29 PM
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bp-1548fc9a-3f87-4885-8ee2-55cfe0191126 11/26/2019, 1:29 PM
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bp-871c0006-855d-44df-9c57-f6f5c0191126 11/26/2019, 1:29 PM
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bp-bb47c469-06be-444f-943a-f13270191126 11/26/2019, 1:29 PM
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bp-b7d71cae-5a69-447c-a135-251a90191126 11/26/2019, 1:29 PM
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bp-a326dfde-0d00-4382-8cef-5f4c00191126 11/26/2019, 1:29 PM
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bp-7632845f-645b-4cef-9c1b-63c110191126 11/26/2019, 1:29 PM
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bp-77c075cd-95f0-4086-997d-d9b450191126 11/26/2019, 1:29 PM
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bp-b0095a9d-6fdc-4c0e-8939-86ead0191126 11/26/2019, 1:29 PM
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bp-ff852941-9261-4174-a340-7f5910191126 11/26/2019, 1:28 PM
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bp-aa237b48-c285-43d2-b52b-8692e0191126 11/25/2019, 5:14 PM
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bp-ae5088cc-4c47-4d37-b60f-5edad0191126 11/25/2019, 5:14 PM
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bp-5d81840a-3e65-4d32-989c-e31200191126 11/25/2019, 5:14 PM
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bp-a53a53d9-db6b-4f53-92f9-ca68f0191126 11/25/2019, 5:14 PM
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bp-cd28a846-36ce-498a-b7ce-aa7dc0191126 11/25/2019, 5:14 PM
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bp-1bdbad75-bc14-4da0-90bd-878980191126 11/25/2019, 5:14 PM
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bp-989cdb5d-aa39-4aed-88ea-8e3e70191126 11/25/2019, 5:14 PM
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bp-36507508-d66a-4cc1-b209-5e4300191126 11/25/2019, 5:14 PM
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bp-bf3b553d-a6b8-4881-8f14-cff030191126 11/25/2019, 5:14 PM
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bp-ec7ac7a4-1fc9-4b94-90e7-61a4b0191126 11/25/2019, 5:14 PM
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bp-bba7c88e-dabf-4907-ab90-07be80191126 11/25/2019, 5:13 PM
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bp-c53c9d40-49ec-43b6-b538-8ac3b0191126 11/25/2019, 5:13 PM
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bp-0a0c33d7-368a-4f2a-89e7-d28cb0191126 11/25/2019, 5:13 PM
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bp-bc2afd50-ba70-4cd1-b2e2-5df6c0191126 11/25/2019, 5:13 PM
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bp-041b4c60-6d04-47be-a3e7-36d850191126 11/25/2019, 5:13 PM
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bp-132af8f7-2dcd-4dd0-b30b-67d370191126 11/25/2019, 4:10 PM
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bp-2681fb53-e0ad-47de-836e-8d9bb0191116 11/16/2019, 1:16 PM
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bp-5715a16a-25de-430a-ac7d-11eab0191112 11/12/2019, 1:48 PM
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bp-f433c69a-99c3-4630-a4ed-2e39a0191108 11/8/2019, 3:06 PM
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bp-24d7d893-e831-468b-bf1d-221840191108 11/7/2019, 4:32 PM
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bp-1857c0dd-f6f4-48bd-bfe8-5c1d50191108 11/7/2019, 4:25 PM
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bp-3a784d6d-37b3-4151-96d2-988c60191107 11/7/2019, 3:33 PM
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bp-406f439e-0f11-4898-832f-e91360191107 11/7/2019, 3:29 PM
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bp-3765418c-c911-4261-a2a6-d8ab30191107 11/6/2019, 5:03 PM
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bp-a4b223c9-336a-4a9f-9b5a-608460191106 11/6/2019, 8:02 AM
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bp-4b1528aa-894a-435f-84d5-c82c50191105 11/5/2019, 11:08 AM
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bp-204f619a-61a1-492f-9d1e-c3bbe0191105 11/5/2019, 11:06 AM
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bp-a17d16c8-776b-4d39-b71a-96be00191105 11/5/2019, 10:47 AM
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bp-d36e624c-20cf-4150-a6e2-de7e50191104 11/4/2019, 11:48 AM
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bp-b5653b9f-0b3f-4d5b-9e93-f07c90191104 11/4/2019, 11:40 AM
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bp-615a27a1-53b6-4d1f-9b62-968a50191104 11/4/2019, 11:19 AM
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bp-99626a31-282c-4bf0-a46f-13f850191104 11/4/2019, 11:14 AM
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bp-3bd56623-95f7-4bcf-9144-1e42c0191104 11/4/2019, 11:00 AM
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bp-42035be0-ddc1-4826-a1c9-a0c990191104 11/4/2019, 10:36 AM
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bp-bec01172-37dc-4bf5-9529-fe0600191104 11/4/2019, 10:31 AM
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bp-2f74fc81-3076-41b8-a0de-50b7c0191104 11/4/2019, 10:11 AM
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bp-06936bda-fb95-4027-af54-7c0040191104 11/4/2019, 9:53 AM
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bp-6a23a29b-ea33-4b76-ba60-b7d8b0191104 11/4/2019, 9:46 AM
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bp-7f9a1423-20e4-4ac1-9cb6-57ede0191104 11/4/2019, 9:36 AM
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bp-559b3aba-4912-4507-8bbb-719b50191104 11/4/2019, 7:03 AM
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bp-b10bae47-65de-4aad-a8bf-845970191103 11/3/2019, 11:50 AM
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bp-e7fb41bd-a641-4f13-8ace-dfad80191103 11/3/2019, 9:52 AM
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bp-706987e2-918a-410a-866f-2c5360191103 11/3/2019, 9:40 AM
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bp-124cd690-33f4-4aba-b16c-ca3720191103 11/3/2019, 9:34 AM
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bp-8429d50f-6aec-47f6-b67e-e75e00191103 11/3/2019, 8:50 AM
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bp-10c463e3-9548-4e56-a301-243a40191102 11/2/2019, 3:00 PM
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bp-74fc0b82-b33a-4d12-b021-8b2c40191102 11/2/2019, 2:58 PM
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bp-07f241dc-ea5f-4d2e-af9e-d2b790191031 10/31/2019, 3:00 PM
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bp-137c71d6-e282-4098-9dda-c8b6b0191031 10/31/2019, 2:58 PM
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bp-fbfc76e7-9645-4311-b781-ba0e50191031 10/30/2019, 5:43 PM
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bp-74b7d976-a3c5-42a7-a9a6-072e50191030 10/29/2019, 5:40 PM
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bp-ec67d02a-a494-438d-9c6d-062e70191030 10/29/2019, 5:25 PM
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bp-16541e8d-4d8b-44b5-a065-55df00191030 10/29/2019, 5:16 PM
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bp-aa6dfb54-096e-4df3-a624-3ba190191030 10/29/2019, 5:16 PM
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bp-8261b069-08dc-4261-8874-356f80191029 10/29/2019, 3:12 PM
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bp-02952c6f-9412-4e98-bd5c-b3d920191029 10/29/2019, 3:10 PM
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bp-bff2e2e9-234e-4c84-a961-c13970191029 10/29/2019, 3:07 PM
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bp-3d9a6beb-849c-4070-8a29-089860191029 10/29/2019, 2:02 PM
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bp-5005fe7e-62f9-454b-8d65-c888a0191029 10/29/2019, 12:09 PM
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bp-2ad5beee-dd89-4be0-aa9e-9c9d60191029 10/28/2019, 9:45 PM
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bp-e8281aa8-399f-436e-aa69-ebc8d0191029 10/28/2019, 9:44 PM
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bp-62d30a8d-0b3d-4e4c-ab2b-da97e0191028 10/28/2019, 11:51 AM
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bp-67a7d555-6f8c-4df4-97db-52b4a0191028 10/28/2019, 11:26 AM
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bp-83d259b7-557b-4bbe-91b5-1b1340191027 10/27/2019, 12:46 PM
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bp-1d1f6a96-7cec-4311-b942-9df5f0191026 10/26/2019, 1:50 PM
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bp-229d5789-acc8-4a34-8cc0-8e1f70191025 10/25/2019, 4:17 PM
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bp-8e6ed938-c4ed-4b40-83b4-cfd5b0191025 10/25/2019, 4:10 PM
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bp-a6f227cd-3ae4-438c-a616-84ea20191025 10/25/2019, 3:44 PM
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bp-8f70dbd2-179e-46ad-b903-fd5f00191025 10/25/2019, 3:23 PM
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bp-c59c4c63-9115-46b5-afdc-655100191025 10/25/2019, 12:37 PM
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bp-eda8061a-30a4-4c1e-8615-93de50191025 10/25/2019, 12:34 PM
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bp-37a18783-5c59-46d7-ab71-aa97c0191025 10/25/2019, 12:31 PM
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bp-096aa0f1-431c-4f6f-b074-4eea10191025 10/25/2019, 12:14 PM
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bp-17c10f8b-36e3-4b21-86f6-2537e0191025 10/25/2019, 12:10 PM
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bp-18020bc1-2826-4cf1-a8b1-eb9800191025 10/25/2019, 12:04 PM
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bp-8c8ee1b7-ffdb-44a8-bcae-f2e210191025 10/25/2019, 9:49 AM
All Replies (4)
Product Firefox Release Channel release Version 56.0.2 Build ID 20171024165158 (2017-10-24) OS Windows 8.1 OS Version 6.3.9600
Mon, 30 Oct 2017 18:28:53 GMT bp-77dadce6-4cd1-4c20-9505-cc11f0191126 Signature: IPCError-browser | ShutDownKill
Crash Reason EXCEPTION_BREAKPOINT +++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 36.0.4 Build ID 20150320202338 (2015-03-20)
Wed, 01 Apr 2015 06:30:19 GMT bp-325bde03-ea68-4ebe-b267-893e70191126 Signature: hang | CleanupPerAppKey | MsgWaitForMultipleObjectsEx | CCliModalLoop::BlockFn ++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 39.0 Build ID 20150630154324 (2015-06-30)
bp-13c54cf4-7294-4e84-9a9a-edefe0191126 Signature: npswf32_18_0_0_209.dll | wcstombs
Crash Reason EXCEPTION_BREAKPOINT
Thank you - I am not a techie, so, what is the prescription for Exception_Breakpoint?
The above and other reports are too old to be of much use.
Product Firefox Release Channel release Version 70.0.1 Build ID 20191030021342 (2019-10-30)
Sat, 02 Nov 2019 21:58:39 GMT bp-74fc0b82-b33a-4d12-b021-8b2c40191102 Signature: seagate-replica-nse.dll | RtlAllocateHeap | CMountPoint::_CheckDriveType
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
DropboxExt64.27.0.dll = Dropbox
QtSql4.dll = unknown
QtNetwork4 = SimCity = Electronic Arts, Inc
QtGui4.dll = Adobe Photoshop Elements
QtCore4.dll = Qt framework
Seagate-Replica-NSE.dll = unknown
MFC90ENU.DLL = MFC Language Specific Resources = Microsoft Visual C
msvcr90.dll = Microsoft® Visual Studio® 2005
klsihk64.dll = AO Kaspersky Lab
inproc_agent.dll = Kaspersky Inproc Agent
Make sure all programs/files are up to date.
Update Kaspersky. If the problem continues, disable it.