Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashes on windows 10 error "EXCEPTION_ACCESS_VIOLATION_WRITE"

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ AvikB

AvikB
AvikB
more options

OS: Windows 10 Pro N

OS Version: Version 1809 (OS Build 17763.292)

Firefox Version: 65.0

Nvidia Driver: 418.81


Tried "Refreshing Firefox", Safe Mode but it always crashes. If I try to watch any youtube videos or sometime even loading Microsoft.com or other pages crashes the browser.


Report ID: bp-bd7ae3fe-3e7a-49fc-a5df-0d8b90190204


I have also tried reinstalling my browser, disabling hardware acceleration, compatibility mode but nothing works.

Microsoft Edge, Vivaldi, Brave all other browser seems to work fine.

OS: Windows 10 Pro N OS Version: Version 1809 (OS Build 17763.292) Firefox Version: 65.0 Nvidia Driver: 418.81 Tried "Refreshing Firefox", Safe Mode but it always crashes. If I try to watch any youtube videos or sometime even loading Microsoft.com or other pages crashes the browser. Report ID: bp-bd7ae3fe-3e7a-49fc-a5df-0d8b90190204 I have also tried reinstalling my browser, disabling hardware acceleration, compatibility mode but nothing works. Microsoft Edge, Vivaldi, Brave all other browser seems to work fine.

AvikB trɔe

Ŋuɖoɖo si wotia

hi AvikB, unfortunately this kind of issue seems to be a problem for users of windows N editions after the update to windows 10 1809.

we are in contact with microsoft about the problem - until there is a fix for the issue, this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false.

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Ɖɔɖɔɖo si wotia

hi AvikB, unfortunately this kind of issue seems to be a problem for users of windows N editions after the update to windows 10 1809.

we are in contact with microsoft about the problem - until there is a fix for the issue, this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false.

AvikB
AvikB Biabia la
more options

That solves it. Thanks for the quick reply. Really appreciate it :)