Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

How do I fix an error message on Firefox ?

  • 1 ŋuɖoɖo
  • 3 masɔmasɔ sia le wosi
  • 2 views
  • Nuɖoɖo mlɔetɔ philipp

stoneybroke.50
stoneybroke.50
more options

When trying to load Firefox for web browsing, I get an on-screen message saying to inform website owners that an error in network protocol was detected. It is w network protocol violation. I have a windows 7 laptop

When trying to load Firefox for web browsing, I get an on-screen message saying to inform website owners that an error in network protocol was detected. It is w network protocol violation. I have a windows 7 laptop

All Replies (1)

philipp
philipp
  • Moderator
more options

hi stoneybroke.50, sorry for a late reply. there are a couple of similar other user reports, so we are looking into the issue in https://bugzilla.mozilla.org/show_bug.cgi?id=1528317.

are you able to trigger the error message somewhat reliably with particular steps? if so, could you please capture a http log while the problem is occurring which would help mozilla's developers understand what's going on and how to fix it: https://developer.mozilla.org/en-US/docs/Mozilla/Debugging/HTTP_logging#Using_aboutnetworking

(it would probably best if you upload the log via https://send.firefox.com/ and send me a private message here on the support site with the link you've received there )