Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Subfolders disappeared

  • 4 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ lesmoore666

more options

This is a gmail IMAP setup. The inbox subfolders that I created have disappeared, along with their emails. They exist on the gmail website but have disappeared locally. Tried repairing the inbox, but that didn't do it. Tried unchecking/checkin the show only subscribed folders. Subfolders no longer in the directory structure (msf files etc.).

This is a gmail IMAP setup. The inbox subfolders that I created have disappeared, along with their emails. They exist on the gmail website but have disappeared locally. Tried repairing the inbox, but that didn't do it. Tried unchecking/checkin the show only subscribed folders. Subfolders no longer in the directory structure (msf files etc.).

All Replies (4)

more options

did you try and hang your folders as sub folders of the inbox or as sub folders of the gmail account. I do not think gmail actually supports putting mail in sub folders of the inbox.

more options

It was working with subfolders off the inbox for months, maybe because thunderbird was filtering. Current problem is a result of a new setup after a system reset.

I just want to get the emails from those subfolders back onto my computer. They exist as labelled categories on gmail, I just want to get them back into my thunderbird inbox with or without the subfolders.

more options

Check this: right click on imap gmail account and select 'Settings' Select 'Server settings' click on 'Advanced' button 'Advanced Account Settings' window opens.

  • Imap Server directory: [Gmail]
  • select 'Show only subscribed folders'
  • select 'Server supports folders that contain subfolders and messages'

see image below. If not selected then select: 'Server supports folders that contain subfolders and messages' and see if this gets the folder to reappear or be available in Subscribe list.

If you already have all the above settings selected ... try unchecking: 'Show only subscribed folders' Click on all the Ok's

Then see if: right click on imap gmail account and select 'Subscribe' opens the subscribe list showing the one you want to sunsctribe to see.

more options

Yeah, I had already tried the subscribe stuff (OP).

What I did was go to web gmail, where gmail had picked up the folder info from thunderbird and created labels. I selected all the labelled messages (by searching on each label & selecting all), then clicked on move to inbox. Now all the messages are in the inbox and can come over to thunderbird and I can filter them into my subfolders which I recreated.

So solved for the moment.