Firefox is not responding. I need some online help to reset or remove Firefox
Firefox has been slow, crashing, too many ads, very difficult to use, and now it will not respond at all, I cannot fix it if it will not respond. I have even had problems with Microsoft because of this.
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Ok well 1st problem is to get rid of these :
Shockwave Flash 11.7 r700 Shockwave Flash 11.8 r800 Shockwave Flash 20.0 r0 Shockwave Flash 27.0 r0
Please go to the Adobe Website and down load their uninstaller : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Then can update Flash again here : https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>
See if things are a little better.... Now no info was sent for what Extensions you are running, if still have issues later and return please list what your running. Try this : https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Note: Try No Hardware Acceleration https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems?redirectlocale=en-US&redirectslug=Troubleshooting+extensions+and+themes and then So no idea if running a adblocker since nothing was sent and you say too many ads so run https://www.malwarebytes.com/adwcleaner/ keep the log file. You can go through it and google each one.......!!!!!! Before deleting anything, or can go to Malwarebytes Forum and post the log. Same for this https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Crashing , slow, not responding......def do the AntiMalware stuff....
Now if there is still problems we do do Crashing , slow, not responding https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help and https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding and https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster And last resort is https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
On to the Windows thing : Repair System Registry and Files
(FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN)
To run the SFC command use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin). Type "SFC /SCANNOW" (without quotes or copy/paste) and press Enter. For more information on using SFC, please refer to the Microsoft KB: Use the System File Checker tool to repair missing or corrupted system files
Run the Windows Deployment Image Servicing and Management (DISM) and System File Checker (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions. (FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN)
Windows 10 To run the DISM command use the Windows key + X keyboard shortcut to open the Power User menu, then select Command Prompt (Admin). Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes or copy/paste) and press Enter. While running DISM you may notice the process will appear to pause at 20%. After a few minutes the operation will continue.
I think we got it all covered. Do get rid of the flash as that causes issues and keep updated always as they are security risks.
Please let us know if this solved your issue or if need further assistance.