Unable to send emails after changing outgoing server.
We switched email providers from integra to emailsrvr and since Integra discontinued our service I cannot send emails through Thunderbird. I get an error message that says: An error occurred while sending mail. The mail server responded: 5.7.1 <[email protected]>: Sender address rejected: Access denied.
Please check the message recipient "[email protected]" and try again.
We switched email providers from integra to emailsrvr and since Integra discontinued our service I cannot send emails through Thunderbird. I get an error message that says: An error occurred while sending mail. The mail server responded:
5.7.1 <[email protected]>: Sender address rejected: Access denied.
Please check the message recipient "[email protected]" and try again.
All Replies (10)
That error message suggests that the SMTP server you are using won't accept email messages with a from: address that is related to some other domain.
Have you set your account to use the emailsrvr smtp server?
I have set my account to use the emailsrvr smtp server
Did you remove the old SMTP server info?
Are you using the secure server, secure.emailsrvr.com on port 465, SSL/TLS? If you're using smtp.emailsrvr.com with no connection security, you might get a 5.7.1 error when sending on a different network.
https://support.rackspace.com/how-to/rackspace-email-and-hosted-exchange-settings/
I removed the old SMTP server info. I changed to secure.emailsrvr.com and still cannot send.
Go to the Help Menu. Click Troubleshooting Information. Then Copy to Clipboard. Come back here and paste that into a reply window.
Application Basics
Name: Thunderbird Version: 52.1.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20170428151619 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext
OUTGOING: , smtp.att.yahoo.com:465, SSL, passwordCleartext, true
account3:
INCOMING: account3, , (pop3) secure.emailsrvr.com:995, SSL, passwordCleartext
OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext
OUTGOING: , smtp.att.yahoo.com:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext
OUTGOING: , smtp.att.yahoo.com:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) secure.emailsrvr.com:995, SSL, passwordCleartext
OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true
account11:
INCOMING: account11, , (pop3) secure.emailsrvr.com:995, SSL, passwordCleartext
OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true
account12:
INCOMING: account12, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account13:
INCOMING: account13, , (pop3) pop.emailsrvr.com:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-84fbdc10-36eb-49d4-a02c-208a42161104 (11/3/2016)
Extensions
Lightning, 5.4.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.1.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Maiandra GD
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 14
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 22a1a6f8-e230-42cb-a3ea-4c21173a72d
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.cookieBehavior: 3
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1493308622
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
plugins.update.notifyUser: true
print.print_printer: CutePDF Writer
Part 2 of the Troubleshoot Info
print.printer_CutePDF_Writer.print_bgcolor: false
print.printer_CutePDF_Writer.print_bgimages: false
print.printer_CutePDF_Writer.print_colorspace:
print.printer_CutePDF_Writer.print_command:
print.printer_CutePDF_Writer.print_downloadfonts: false
print.printer_CutePDF_Writer.print_duplex: 63104
print.printer_CutePDF_Writer.print_edge_bottom: 0
print.printer_CutePDF_Writer.print_edge_left: 0
print.printer_CutePDF_Writer.print_edge_right: 0
print.printer_CutePDF_Writer.print_edge_top: 0
print.printer_CutePDF_Writer.print_evenpages: true
print.printer_CutePDF_Writer.print_footercenter:
print.printer_CutePDF_Writer.print_footerleft: &PT
print.printer_CutePDF_Writer.print_footerright: &D
print.printer_CutePDF_Writer.print_headercenter:
print.printer_CutePDF_Writer.print_headerleft: &T
print.printer_CutePDF_Writer.print_headerright: &U
print.printer_CutePDF_Writer.print_in_color: true
print.printer_CutePDF_Writer.print_margin_bottom: 0.5
print.printer_CutePDF_Writer.print_margin_left: 0.5
print.printer_CutePDF_Writer.print_margin_right: 0.5
print.printer_CutePDF_Writer.print_margin_top: 0.5
print.printer_CutePDF_Writer.print_oddpages: true
print.printer_CutePDF_Writer.print_orientation: 0
print.printer_CutePDF_Writer.print_page_delay: 50
print.printer_CutePDF_Writer.print_pagedelay: 500
print.printer_CutePDF_Writer.print_paper_data: 1
print.printer_CutePDF_Writer.print_paper_height: 11.00
print.printer_CutePDF_Writer.print_paper_name:
print.printer_CutePDF_Writer.print_paper_size_type: 0
print.printer_CutePDF_Writer.print_paper_size_unit: 0
print.printer_CutePDF_Writer.print_paper_width: 8.50
print.printer_CutePDF_Writer.print_plex_name:
print.printer_CutePDF_Writer.print_resolution: 271104
print.printer_CutePDF_Writer.print_resolution_name:
print.printer_CutePDF_Writer.print_reversed: false
print.printer_CutePDF_Writer.print_scaling: 1.00
print.printer_CutePDF_Writer.print_shrink_to_fit: false
print.printer_CutePDF_Writer.print_to_file: false
print.printer_CutePDF_Writer.print_unwriteable_margin_bottom: 0
print.printer_CutePDF_Writer.print_unwriteable_margin_left: 0
print.printer_CutePDF_Writer.print_unwriteable_margin_right: 0
print.printer_CutePDF_Writer.print_unwriteable_margin_top: 0
print.printer_Foxit_Reader_PDF_Printer.print_bgcolor: false
print.printer_Foxit_Reader_PDF_Printer.print_bgimages: false
print.printer_Foxit_Reader_PDF_Printer.print_duplex: 63104
print.printer_Foxit_Reader_PDF_Printer.print_edge_bottom: 0
print.printer_Foxit_Reader_PDF_Printer.print_edge_left: 0
print.printer_Foxit_Reader_PDF_Printer.print_edge_right: 0
print.printer_Foxit_Reader_PDF_Printer.print_edge_top: 0
print.printer_Foxit_Reader_PDF_Printer.print_evenpages: true
print.printer_Foxit_Reader_PDF_Printer.print_footercenter:
print.printer_Foxit_Reader_PDF_Printer.print_footerleft: &PT
print.printer_Foxit_Reader_PDF_Printer.print_footerright: &D
print.printer_Foxit_Reader_PDF_Printer.print_headercenter:
print.printer_Foxit_Reader_PDF_Printer.print_headerleft: &T
print.printer_Foxit_Reader_PDF_Printer.print_headerright: &U
print.printer_Foxit_Reader_PDF_Printer.print_in_color: true
print.printer_Foxit_Reader_PDF_Printer.print_margin_bottom: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_margin_left: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_margin_right: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_margin_top: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_oddpages: true
print.printer_Foxit_Reader_PDF_Printer.print_orientation: 0
print.printer_Foxit_Reader_PDF_Printer.print_page_delay: 50
print.printer_Foxit_Reader_PDF_Printer.print_paper_data: 1
print.printer_Foxit_Reader_PDF_Printer.print_paper_height: 11.00
print.printer_Foxit_Reader_PDF_Printer.print_paper_name:
print.printer_Foxit_Reader_PDF_Printer.print_paper_size_type: 0
print.printer_Foxit_Reader_PDF_Printer.print_paper_size_unit: 0
print.printer_Foxit_Reader_PDF_Printer.print_paper_width: 8.50
print.printer_Foxit_Reader_PDF_Printer.print_resolution: 271104
print.printer_Foxit_Reader_PDF_Printer.print_reversed: false
print.printer_Foxit_Reader_PDF_Printer.print_scaling: 1.00
print.printer_Foxit_Reader_PDF_Printer.print_shrink_to_fit: false
print.printer_Foxit_Reader_PDF_Printer.print_to_file: false
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_bottom: 0
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_left: 0
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_right: 0
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_top: 0
print.printer_Generic_50C-1_Series_PS.print_bgcolor: false
print.printer_Generic_50C-1_Series_PS.print_bgimages: false
print.printer_Generic_50C-1_Series_PS.print_colorspace:
print.printer_Generic_50C-1_Series_PS.print_command:
print.printer_Generic_50C-1_Series_PS.print_downloadfonts: false
print.printer_Generic_50C-1_Seri
Nothing jumps out there. Maybe someone else will see something.
FYI:Next time do not worry about all the printer info. We mainly just want to see server settings.
I do see that you have several addresses on this same server. Do you have an SMTP setting for each one with the corresponding usernames?
Is there an old password blocking access? Tools/Options/Security/Passwords/Saved Passwords, delete any passwords for secure.emailsrvr or smtp.securesrvr, OK, restart TB and enter the correct password when prompted. As mentioned above, you may need to have an outgoing server set up with a user name and password for each emailsrvr account, and then set the Outgoing Server (SMTP) under Tools/Account Settings when you select the account in the left pane.