Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Outlook Live (free version) not working in Firefox: Can't read email.

johneakins
johneakins
more options

A few days ago Outlook Live stopped showing content of emails in both Edge and Firefox. I could see them in Gmail and on a Kindle. Others reported this problem on various forums. I thought MS was trying to get rid of the free version, but after a couple days, it started working again, although slowly on Firefox. Then today it quit working in Firefox but works in Edge. I am reporting this in Edge, therefore no Firefox troubleshooting information.

A few days ago Outlook Live stopped showing content of emails in both Edge and Firefox. I could see them in Gmail and on a Kindle. Others reported this problem on various forums. I thought MS was trying to get rid of the free version, but after a couple days, it started working again, although slowly on Firefox. Then today it quit working in Firefox but works in Edge. I am reporting this in Edge, therefore no Firefox troubleshooting information.

All Replies (2)

FredMcD
FredMcD
more options

Are you talking about the website, or the program?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

As a footnote to the above:

FredMcD said

Type about:preferences<enter> in the address bar.
  • Cookies; Select Privacy. Under History, select
Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

The site where your mailbox is hosted is live.com (e.g., outlook.live.com) not outlook.com.

You also can remove a site's cookies while viewing a page on the site -- even a partially complete page. That would be using the Page Info dialog, so either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.