Tags do not show on synced computers
Hello, I am using thunderbird in our company and sharing e-mails. We have tags so that people can see who's customer is who's but some of the tags are not in sync. I currently have 6 tags and 4 work but the other 2 does not work for some reason. It's really weird because all the settings are the same but only 2 tags, which have the same settings and in the same e-mail, do not work. I have searched on my own for a few days but I cannot find a solution so it will be very helpful if we could get some support. Thank you in advance.
Raggy27 trɔe
All Replies (5)
Have you redefined the default ones like "Important" there will be a limit that the IMAP mail server will synchronize. Some is None, but I have never seen more than 9. Given the default tags are included in that 9 I suggest you re use them
Thank you for your reply Matt. Yes, we have changed all the default names and still only 4 are synced and 2 are not. I have also checked the advanced setting to see if there was a difference between them but all of them looked fine. All of them are 'user set'
Check how many tags the server supports. It might only be 4
Sorry, how can I check how many tag syncs the server supports?
Raggy27 said
Sorry, how can I check how many tag syncs the server supports?
Contact the server admin. They should be aware of what mail server software they have installed and what limitations they have configured it to have.