Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every time I turn off Firefox it says, "We're sorry Fireox had a problem and crashed", but it hasn't crashed.

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ cor-el

more options

Firefox is not crashing. But every time I turn it off, it says it has crashed.

Firefox is not crashing. But every time I turn it off, it says it has crashed.

All Replies (2)

more options

Please take a look anyway;

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

If you use "Clear history when Firefox closes" then try to disable this feature.

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

  • "3-bar" menu button > Exit (Power button)
  • Mac: Firefox > Quit Firefox
  • Linux: File > Quit
  • Windows: File > Exit