Sorry to hear about the crashes. Can you associate them with any particular type of content, for example, plugin content or videos?

If you open the about:crashes page now, can you successfully submit any pending reports there? This article has more information on that page: Firefox crashes - asking for support.

Regarding file inputs, what happens when you try to use them -- no dialog pops up, or the dialog appears but no file attaches, etc.? For example, there is one on this forum page that you can test when you reply.

many reports are there about:crashes . firefox is crash after black screen i dont know why it happen.

file inputs completely not working i mean no dialog pops up if i click on button.

kajalbarad said

many reports are there about:crashes

Can you copy/paste the codes that start with bp or copy/paste the URLs of the reports on the crash-stats server? Click an ID to load the report.

firefox is crash after black screen i dont know why it happen.

Could be a compatibility problem between Firefox's hardware acceleration feature and your graphics card/chipset driver software. Please try:

"3-bar" menu button (or Tools menu) > Options

In the left column, click Advanced. On the right side, with the "General" mini-tab active, uncheck the box for "Use hardware acceleration when available".

This takes effect the next time you exit Firefox and start it up again. Any difference?

Since hardware acceleration improves the appearance of fonts and animations, you may want to check whether graphics card/chipset driver updates are available for your system. This article suggests safe ways to do that: Upgrade your graphics drivers to use hardware acceleration and WebGL.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

• Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
• Do NOT click the "Refresh Firefox" button on the Safe Mode start window

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

cor-el said

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

• Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
• Do NOT click the "Refresh Firefox" button on the Safe Mode start window

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

yes i use a theme for firefox is the reason for my crashes ??

Which kind of theme? There is a lightweight theme that adds a picture to the toolbar area. Unlikely to cause any issues. Then there are themes that make extensive changes such as new icons and fonts in the toolbar area, and possibly changes to built-in pages.

Does Firefox run well in its Safe Mode?

jscher2000 said

Can you copy/paste the codes that start with bp or copy/paste the URLs of the reports on the crash-stats server? Click an ID to load the report.

bp-b45b143d-d94b-4147-a143-fcd3e2160427 bp-8c83c8b3-9dbc-4f7a-a92f-6b8882160427 bp-cd1ff7d5-32e4-48b7-8ae9-aa8ca2160427 bp-fefe29a9-e750-4bab-8ff0-48c5c2160427 dfa0e40f-878c-41ee-a19c-b72c970f3344 af79cc5c-f718-42ad-9a64-35ca68c99589

and many others. crash report are not submit automatic i need it to submit as you say about:crashes

Could be a compatibility problem between Firefox's hardware acceleration feature and your graphics card/chipset driver software. Please try: "3-bar" menu button (or Tools menu) > Options In the left column, click Advanced. On the right side, with the "General" mini-tab active, uncheck the box for "Use hardware acceleration when available".....

i have already enabled this option still this problem is occur

jscher2000 said

Which kind of theme? There is a lightweight theme that adds a picture to the toolbar area. Unlikely to cause any issues. Then there are themes that make extensive changes such as new icons and fonts in the toolbar area, and possibly changes to built-in pages.

Dream of Waves this theme i m using currently.

Does Firefox run well in its Safe Mode?

sometime..

These four reports all seem related to graphics issues. Three of them mention memory use over 85%, which could be a complicating factor, but the fourth is in a more typical range.

Because you have dual Intel/Nvidia graphics, I'm not sure how best to troubleshoot this. Is there any way to only enable one adapter at a time and then restart and test Firefox to see whether we can isolate the problem adapter?

kajalbarad said

jscher2000 said

Does Firefox run well in its Safe Mode?

sometime..

sorry miss understanding by me i understand that u say about private mode, i never try in safe mode how to start in safe mode?

jscher2000 said

These four reports all seem related to graphics issues. Three of them mention memory use over 85%, which could be a complicating factor, but the fourth is in a more typical range. Because you have dual Intel/Nvidia graphics, I'm not sure how best to troubleshoot this. Is there any way to only enable one adapter at a time and then restart and test Firefox to see whether we can isolate the problem adapter?

ya its mostly heppen when i open multiple tab ori open 3-4 tab that use flash.

yes both are inbuilt intel i5 and nvidia geforce, if it is possible to disabled one then i dont know how to do this sorry.

but its good that i use intel i5 and nvidia geforce that both are good for the best graphics. i ddont want to take name but other browser working fine with this :(.

kajalbarad said

i never try in safe mode how to start in safe mode?

In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

• "3-bar" menu button > "?" button > Restart with Add-ons Disabled
• Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? I realize it may take a while to reproduce the problem, or know that it isn't happening...

You can try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

cor-el said

You can try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

yes i disable this.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

i use updated driver.