Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird perferences blank

  • 3 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ marcusw

more options

When I open the Thunderbird preferences box it is blank & I am unable to change any configuration. I am using Linux Mint 17.2 for the OS with Thunderbird 38.4.0 & Lightning 4.0.4.1.

When I open the Thunderbird preferences box it is blank & I am unable to change any configuration. I am using Linux Mint 17.2 for the OS with Thunderbird 38.4.0 & Lightning 4.0.4.1.

All Replies (3)

more options

I've added a screen shot showing the problem.

more options

This sounds like an addon extension causing a conflict. Restart Thunderbird in Safe Mode 'Help' > 'Restart with Add-ons disabled'

Test the Preferences window. If it looks correct then one of your addons is an issue - maybe it needs updating. you would need to restart TB to get normal mode and then disable one addon at a time to see which one is the problem.

more options

Thanks "Toad-Hall". I started TB in safe mode and the first extension I checked (Ad Block) was the problem. I've removed that extension & now everything works!

Appreciate your time & expertise! marcus