Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

from blank page typing www.paypal.com brings up different page

  • 4 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 3 views
  • Nuɖoɖo mlɔetɔ cor-el

Simson FireFox
Simson FireFox
more options

I got an error message from the paypal site that said the page is not redirecting properly. So I opened a new tab and typed www.paypal.com and I should get the home screen. I don't. I get the same address in the location bar as I did when I got this error saying that the page is not redirecting properly. I'm in a loop. I go to Privacy setting, clear all cookies for paypal, and then I can use www.paypal.com. How do I stop Firefox from changing the address I type in the location bar.

I got an error message from the paypal site that said the page is not redirecting properly. So I opened a new tab and typed www.paypal.com and I should get the home screen. I don't. I get the same address in the location bar as I did when I got this error saying that the page is not redirecting properly. I'm in a loop. I go to Privacy setting, clear all cookies for paypal, and then I can use www.paypal.com. How do I stop Firefox from changing the address I type in the location bar.

All Replies (4)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Simson FireFox
Simson FireFox Biabia la
more options

I want to thank you for your response. You know you don't really expect me to do this each time I get this error in paypal do you? It happened 3 times and I cleared the paypal cookies three time. I would not be asking you if I hadn't done that three times. So I'll ask again. 

How do I stop Firefox from changing the address I type in the location bar.

 If I type www.paypal.com It returns www.paypal.com/what ever which is the same address that produced the error.  It does not go to www.paypal.com
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It shouldn't be necessary that cookies need to be removed manually. Such issues can be caused by security software or cleanup software that causes files to get corrupted or otherwise interferes with cookies.

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

You can use this button to go to the current Firefox profile folder:

See also: