Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This Connection is Untrusted

  • 4 ŋuɖoɖowo
  • 4 masɔmasɔ sia le wosi
  • 2 views
  • Nuɖoɖo mlɔetɔ cor-el

more options

I deleted Firefox - then downloaded again... still Google/Hotmail/etc I get this screen

This Connection is Untrusted

You have asked Firefox to connect securely to www.google.com, but we can't confirm that your connection is secure. [etc]

www.google.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)

The computer clock is correct

Any ideas, anyone? Thanks

I deleted Firefox - then downloaded again... still Google/Hotmail/etc I get this screen This Connection is Untrusted You have asked Firefox to connect securely to www.google.com, but we can't confirm that your connection is secure. [etc] www.google.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer) The computer clock is correct Any ideas, anyone? Thanks

All Replies (4)

more options

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

more options

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"
  • Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate"
  • Click the "View" button and inspect the certificate and check who is the issuer.

You can see more details like the intermediate certificates that are used in the Details tab.

more options

Hi

as I said, already checked the time.

I also have looked at the certificates - can't copy and paste them onto here...

Issued by DO_NOT_TRUST_FiddlerRoot

created by http://www.fiddler2.com

what is that??? That's not Google is it?

more options

FiddlerRoot (DO_NOT_TRUST_Fiddlerroot) usually indicates unwanted software being installed named similarly to BrowserSafeguard, BrowserSafe, SafeGuard See /questions/982532#answer-520145