We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Flash videos e.g. you tube cause firefox to freeze and pc to crash with BSoD

  • 2 wótegronje
  • 4 maju toś ten problem
  • 15 naglědow
  • Slědne wótegrono wót cor-el

Manxscouse
Manxscouse
more options

Whenever I attempt to view a video on Facebook or YouTube or any other site, the screen freezes and then comes the 'Blue Screen of Death'. This does not happen with IE just Firefox 17.

Whenever I attempt to view a video on Facebook or YouTube or any other site, the screen freezes and then comes the 'Blue Screen of Death'. This does not happen with IE just Firefox 17.

Wšykne wótegrona (2)

iamjayakumars
iamjayakumars
more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does it say on the BSOD which file or application is causing the crash?

You can check the event viewer log for more details.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.