We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

I have a big problem. I lost my other device, and Sync doesn't recognize my Recover Key, even if I generate a new one. What to do? I have all my bookmarks there

  • 2 wótegronje
  • 2 matej toś ten problem
  • 5 naglědow
  • Slědne wótegrono wót cor-el

baduglymonkey
baduglymonkey
more options

I'm trying to Sync my account on my new PC and I can't, because the Sync doesn't recognize my Recovery Key ("Wrong Recovery Key"), even if I try a new one. What to do?

I'm trying to Sync my account on my new PC and I can't, because the Sync doesn't recognize my Recovery Key ("Wrong Recovery Key"), even if I try a new one. What to do?

Wšykne wótegrona (2)

user633449
user633449
more options

If you have generated a new Recovery Key, then unfortunately the account data that you had before is gone (Sync will wipe all data before creating a new key to ensure it stays secure). So unfortunately at this point, unless you have a backup of your data somewhere, it is inacessible.

I've lost my Firefox Sync account information - What to do

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you login to that sync account?