Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

can't send emails

  • 1 wótegrono
  • 0 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót Toad-Hall

rvynerp
rvynerp
more options

I changed my BT email password but cannot send emails from Thunderbird. I can receive them. I receive this message - Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. I have checked my outgoing server settings which are -

Description: BT Yahoo Server Name: mail.btinternet.com Port: 465 User Name: [email protected] Authentication method: Normal password Connection Security: SSL/TLS

My BT email works fine for both receiving and sending so the problem is with Thunderbird outgoing mail settings

I changed my BT email password but cannot send emails from Thunderbird. I can receive them. I receive this message - '''Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.''' I have checked my outgoing server settings which are - Description: BT Yahoo Server Name: mail.btinternet.com Port: 465 User Name: [email protected] Authentication method: Normal password Connection Security: SSL/TLS My BT email works fine for both receiving and sending so the problem is with Thunderbird outgoing mail settings

Wšykne wótegrona (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Do you only have one BT mail account in Thunderbird?

Have you updated/checked the stored password in Thunderbird for both incoming and outgoing?

  • Settings > Privacy & Security
  • Scroll to Passwords section
  • click on 'Saved Passwords'
  • click on 'Show Passwords'
  • Locate the outgoing smtp://bt account line for account where 'username' is the correct email address.
  • Is the passwords correct?
  • Right click on the smtp:// line and select 'Edit Password'
  • Completely clear all contents and then carefully type in the correct password.
  • Click on 'Close'

Exit Thunderbird and wait a few moments for background processes to complete - then restart Thunderbird. Wait for Thunderbird to perform the initial check with server to download new mail. Then test sending.