Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Email numbers

  • 2 wótegronje
  • 1 ma toś ten problem
  • 9 naglědow
  • Slědne wótegrono wót I_Rufus

I_Rufus
I_Rufus
more options

My wife and I each have our own Thunderbird accounts. They were created a long time ago, at different times. I’m pretty sure that they were not set up identically. She has recently experienced a problem: the number of new emails downloaded (as shown in the lower left corner of the screen) doesn’t match with the number of new and unread emails listed in the Inbox (the emails shown in boldface). Something else, though I think related: In the upper left corner of the screen, on the same line as the word Inbox, is a small circle with a number inside. I think that number gives the number of unread emails in the Inbox. Her number shows 20 but the actual number (boldface) is 15. Is this a serious problem? Is it a problem at all? If so, how to fix it? Thanks.

My wife and I each have our own Thunderbird accounts. They were created a long time ago, at different times. I’m pretty sure that they were not set up identically. She has recently experienced a problem: the number of new emails downloaded (as shown in the lower left corner of the screen) doesn’t match with the number of new and unread emails listed in the Inbox (the emails shown in boldface). Something else, though I think related: In the upper left corner of the screen, on the same line as the word Inbox, is a small circle with a number inside. I think that number gives the number of unread emails in the Inbox. Her number shows 20 but the actual number (boldface) is 15. Is this a serious problem? Is it a problem at all? If so, how to fix it? Thanks.
Pśipowjesone fota wobrazowki

Wšykne wótegrona (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

The number of emails downloaded and the number of unread emails in the inbox are at best only vaguely related. Some perhaps went to the junk folder as spam could be a very simple reason they do not match. There are many more.

The number you indicate in the circle is the number unread, but if the folder has sub folders and they are not visible the number shown in the unread mail in the hidden folder tree as well as the visible folder (in this case inbox)

When using the POP protocol all mail is supposed to be downloaded as unread, not so if you use IMAP. SO you will need to check in account settings > server settings to make sure which is used. IMAP can and does get new mail in Thunderbird that is "read" usually on your phone.

I_Rufus
I_Rufus Pšašaŕ
more options

Our server type is POP. The issue continues but, because of your explanation, she is not as concerned as previously. Thank you.