Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

All my bookmarks and passwords are gone

  • 2 wótegronje
  • 1 ma toś ten problem
  • 8 naglědow
  • Slědne wótegrono wót cor-el

tonci.tafra
tonci.tafra
more options

Hi!


Yesterday I installed Linux Mint. Before that, I was using Windows 10. Now, after signing in to my Firefox account on Linux, all my bookmarks and passwords are gone. Then I tried to log in again on Windows, but everything was gone. Is there a way to get back and recover all my passwords and bookmarks?

Hi! Yesterday I installed Linux Mint. Before that, I was using Windows 10. Now, after signing in to my Firefox account on Linux, all my bookmarks and passwords are gone. Then I tried to log in again on Windows, but everything was gone. Is there a way to get back and recover all my passwords and bookmarks?

Wšykne wótegrona (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can install the About Sync extension in Firefox 72 and newer on desktop to check what data is stored on the Sync server via the about:sync page provided by this extension.

Close and restart Firefox to access the about:sync page added by this extension (see the about:about page for possible about pages).