Mozilla Crash Report

AdapterDeviceID: 0x1287 AdapterDriverVersion: 27.21.14.5167 AdapterSubsysID: 3f861642 AdapterVendorID: 0x10de Add-ons: wetransfer%40extensions.thunderbird.net:2.1.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 119472128 BreakpadReserveSize: 83886080 BuildID: 20201104231226 CPUMicrocodeVersion: 0xb4 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1604912954 Email: [email protected] EventLoopNestingLevel: 1 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1604910673 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"AVG Technologies USA, LLC":["aswJsFlt.dll","snxhk.dll","aswhook.dll","aswAMSI.dll"],"Athena Smartcard Solutions":["aseVCAPI.dll"],"Microsoft Corporation":["D3DCOMPILER_47.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["BCP47mrm.dll","wscapi.dll","webauthn.dll","d2d1.dll","cabinet.dll","Windows.Globalization.dll","dcomp.dll","dataexchange.dll","usp10.dll","d3d11.dll","dxgi.dll","AudioSes.dll","avrt.dll","explorerframe.dll","InputHost.dll","WindowManagementAPI.dll","Windows.UI.dll","ColorAdapterClient.dll","mscms.dll","xmllite.dll","dwmapi.dll","MMDevAPI.dll","OneCoreUAPCommonProxyStub.dll","DWrite.dll","OneCoreCommonProxyStub.dll","winmm.dll","DXCore.dll","Bcp47Langs.dll","twinapi.appcore.dll","msvcp110_win.dll","policymanager.dll","WinTypes.dll","CoreMessaging.dll","CoreUIComponents.dll","textinputframework.dll","ondemandconnroutehelper.dll","devobj.dll","uxtheme.dll","ntshrui.dll","iertutil.dll","wininet.dll","urlmon.dll","fastprox.dll","propsys.dll","wbemcomn.dll","npmproxy.dll","wbemsvc.dll","netprofm.dll","wbemprox.dll","wsock32.dll","secur32.dll","srvcli.dll","cscapi.dll","linkinfo.dll","msimg32.dll","cryptnet.dll","CRYPTBASE.DLL","rsaenh.dll","cryptsp.dll","msasn1.dll","winhttp.dll","umpdc.dll","powrprof.dll","version.dll","MpOAV.dll","userenv.dll","amsi.dll","ntmarta.dll","sspicli.dll","winsta.dll","wtsapi32.dll","kernel.appcore.dll","winnsi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","rasadhlp.dll","FWPUCLNT.DLL","winrnr.dll","dnsapi.dll","mswsock.dll","IPHLPAPI.DLL","nlaapi.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","profapi.dll","wldp.dll","windows.storage.dll","dbgcore.dll","dbghelp.dll","nsi.dll","bcrypt.dll","clbcatq.dll","combase.dll","cfgmgr32.dll","crypt32.dll","ole32.dll","KERNELBASE.dll","bcryptPrimitives.dll","SHCore.dll","setupapi.dll","sechost.dll","user32.dll","imm32.dll","advapi32.dll","win32u.dll","ws2_32.dll","shlwapi.dll","gdi32.dll","wintrust.dll","imagehlp.dll","shell32.dll","msvcrt.dll","kernel32.dll","ucrtbase.dll","rpcrt4.dll","oleaut32.dll","psapi.dll","gdi32full.dll","msvcp_win.dll","msctf.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","mozglue.dll","xul.dll","libgpg-error-0.dll","libssp-0.dll","libgcrypt-20.dll","libotr-5.dll","rnp.dll","nssckbi.dll","ldap60.dll","freebl3.dll","nss3.dll","softokn3.dll","lgpllibs.dll","prldap60.dll"],"NVIDIA Corporation-PE-Prod-Sha1":["nvldumd.dll","nvwgf2um_cfg.dll"],"Webroot Inc.":["WRusr.dll"]}

Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x5912, AdapterSubsysID2: 3f861642, AdapterDriverVersion2: 26.20.100.7986FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+3 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 305 StartupCrash: 0 StartupTime: 1604912660 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20201104231226","version":"78.4.1","vendor":null,"displayVersion":"78.4.1","platformVersion":"78.4.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8103,"virtualMaxMB":4096,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"it-IT","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19041,"windowsUBR":610},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","Headless":false,"adapters":[{"description":"NVIDIA GeForce GT 730","vendorID":"0x10de","deviceID":"0x1287","subsysID":"3f861642","RAM":2048,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvle.inf_amd64_e4ad47787a5c1ef8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvle.inf_amd64_e4ad47787a5c1ef8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvle.inf_amd64_e4ad47787a5c1ef8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvle.inf_amd64_e4ad47787a5c1ef8\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvle.inf_amd64_e4ad47787a5c1ef8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvle.inf_amd64_e4ad47787a5c1ef8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvle.inf_amd64_e4ad47787a5c1ef8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvle.inf_amd64_e4ad47787a5c1ef8\\nvldumd.dll","driverVendor":null,"driverVersion":"27.21.14.5167","driverDate":"7-5-2020","GPUActive":true},{"description":"Intel(R) HD Graphics 630","vendorID":"0x8086","deviceID":"0x5912","subsysID":"310217aa","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"26.20.100.7986","driverDate":"3-9-2020","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unavailable:FEATURE_FAILURE_NO_E10S"},"wrQualified":{"status":"denied"},"webrender":{"status":"unavailable-no-gpu-process"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_NO_DIRECTCOMPOSITION"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["AVG Antivirus","Webroot SecureAnywhere"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"it","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"IT","fission.autostart":false},"sandbox":{"effectiveContentProcessLevel":1},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 15612:"Gecko_IOThread",6248:"Link Monitor #1",9936:"Socket Thread",11800:"Permission",1116:"Timer",15200:"BackgroundThreadPool #1",10268:"JS Watchdog",4820:"JS Helper",10680:"JS Helper",3820:"JS Helper",2920:"JS Helper",4028:"Cache2 I/O",4064:"Cookie",5952:"Worker Launcher",2812:"WindowsVsyncThread",15968:"Compositor",1156:"ImgDecoder #1",15980:"ImageIO",564:"IPDL Background",408:"DOM Worker",14592:"DataStorage",8200:"cert_storage",13316:"HTML5 Parser",7308:"mozStorage #1",3200:"StyleThread#0",10944:"StyleThread#2",792:"StyleThread#1",9212:"ImageBridgeChld",7312:"PlayEventSound",11928:"localStorage DB",16372:"TRR Background",3760:"COM MTA",8776:"mozStorage #4",13324:"QuotaManager IO",15312:"ProxyResolution",7332:"DNS Resolver #1",10952:"mozStorage #5",8980:"URL Classifier",3340:"DNS Resolver #2",9928:"DNS Resolver #3",10292:"mozStorage #6",5148:"mozStorage #7",13124:"mozStorage #8",15092:"BgIOThreadPool #1", Throttleable: 1 URL: UptimeTS: 2935.6067 Version: 78.4.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
Provider di servizi TCPv6 RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provider di servizi TCP RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provider di servizi UDPv6 RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provider di servizi UDP RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\msw

Please post your crash IDs here. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb

I see AVG and Athena Smartcard, both known crash offenders. Suggest you remove AVG and update the drivers for Athena.

76a1b022-608d-4464-a42d-e4a3b0201111

Please post your crash IDs here. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb

b1060abb-60d4-4b72-823b-6d5660201112

7d843e97-af5b-4845-9373-3caf60201112

b1060abb-60d4-4b72-823b-6d5660201112

b4d5031b-2cf9-4d17-9fd8-449650201112

d826ec40-e437-4623-8adc-d38e50201112

904d760a-649d-44cd-8792-c39520201112

I see ... Athena Smartcard, both known crash offenders. Suggest you ... update the drivers for Athena.

Indeed, the crash reports show an old version of aseVCAPI.dll 6.0.0.9

Corrado, did updating your software stop the crashes?