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Can't get past master password window even with a reset

  • 5 wótegrona
  • 2 matej toś ten problem
  • 11 naglědow
  • Slědne wótegrono wót user01229325

Alex Chad
Alex Chad
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i am working in Mozilla Support but still get a request for a Master Password but I cannot get to my emails on this Win 10 machine. and seem to have lost contact with Thunderbird. Can I get some help, please

i am working in Mozilla Support but still get a request for a Master Password but I cannot get to my emails on this Win 10 machine. and seem to have lost contact with Thunderbird. Can I get some help, please

Wšykne wótegrona (5)

christ1
christ1
  • Top 25 Contributor
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still get a request for a Master Password but I cannot get to my emails

Does anything prevent you from entering your master password?

What exactly means 'I cannot get to my emails'?

Wót christ1 změnjony

user01229325
user01229325
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And what does "working in Mozilla Support" mean?

Alex Chad
Alex Chad Pšašaŕ
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I thought a reset meant that i could use the new password to get access to site addresses but that those that had been deleted in the reset would not be available.

Alex Chad
Alex Chad Pšašaŕ
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What I thought was my new password after a reset does not work.

user01229325
user01229325
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What password are you resetting? The password to your email account? The Master Password that is optional in Thunderbird?

Where and how are you doing this reset?