We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

How to set up Authenticator on another device

  • 1 wótegrono
  • 2 matej toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót cor-el

serge001
serge001
more options

I changed my phone. My account is protected with 2FA. I want to add Authenticator app on the new phone, however, I can't find my account 2FA QR code to scan?

Thanks

I changed my phone. My account is protected with 2FA. I want to add Authenticator app on the new phone, however, I can't find my account 2FA QR code to scan? Thanks

Wubrane rozwězanje

You probably need to disable 2FA on your Firefox account and then re-enable 2FA and setup the Authenticator on the new device similar to what you did previously. If necessary then use the recovery codes that you should have saved when you created the 2FA account.

If you do not have recovery codes or otherwise aren't able to connect to the Firefox account then reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication. You may have to try this more than once to be able to disable 2FA. Previous Firefox Account Recovery Codes expire when new ones are created.

Toś to wótegrono w konteksće cytaś 👍 0

Wšykne wótegrona (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Wubrane rozwězanje

You probably need to disable 2FA on your Firefox account and then re-enable 2FA and setup the Authenticator on the new device similar to what you did previously. If necessary then use the recovery codes that you should have saved when you created the 2FA account.

If you do not have recovery codes or otherwise aren't able to connect to the Firefox account then reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication. You may have to try this more than once to be able to disable 2FA. Previous Firefox Account Recovery Codes expire when new ones are created.