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can't select options (help, order,...) on website www.livingdna.com

  • 3 wótegrona
  • 1 ma toś ten problem
  • 5 naglědow
  • Slědne wótegrono wót FredMcD

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when I try to do anything on the website by clicking on a selection (Help, Order, ...) nothing happens. If I use explorer I don't have the problem. Problem wasn't there on the previous version (used on this website end of Msy and had no problem).

when I try to do anything on the website by clicking on a selection (Help, Order, ...) nothing happens. If I use explorer I don't have the problem. Problem wasn't there on the previous version (used on this website end of Msy and had no problem).

Wubrane rozwězanje

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Toś to wótegrono w konteksće cytaś 👍 0

Wšykne wótegrona (3)

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Wubrane rozwězanje

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

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Work OK in safe mode. Moved Tracking protestion from always to private only.

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Good to hear.