Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Why can I no longer simply touch my touchscreen to access links?

  • 4 wótegrona
  • 7 ma toś ten problem
  • 8 naglědow
  • Slědne wótegrono wót guigs

RandyE.
RandyE.
more options

I have Windows 8.1 and a touchscreen monitor that, until recently, I could simply touch a link to access it, but now I must double touch or use the mouse to click on it. All of my apps as well as the links on the browser still respond to touch, just not the tab contents.

I have Windows 8.1 and a touchscreen monitor that, until recently, I could simply touch a link to access it, but now I must double touch or use the mouse to click on it. All of my apps as well as the links on the browser still respond to touch, just not the tab contents.

Wšykne wótegrona (4)

guigs
guigs
more options

HI RandyE, Thank you for your question. There was a stop to the metro version of Firefox however in order to further investigate, can you please see if this is still happening in Safe Mode:

Diagnose Firefox issues using Troubleshoot Mode

RandyE.
RandyE. Pšašaŕ
more options

In Safe Mode it works as it should.

RandyE.
RandyE. Pšašaŕ
more options

Is there a permanent solution to this issue?

guigs
guigs
more options

Hi RandyE., Apologies for the delay, since it works as normal in Safe Mode there is an issue with one of the add ons or hardware acceleration. In order to find out which one, it would be necessary to disable each one at a time.

Resetting Firefox would remove all of them and put Firefox to default as an alternative. However this will lose any customized configurations or addons.