Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Windows & Firefox updated today - now Firefox crashes on start

  • 4 Antworten
  • 1 hat dieses Problem
  • 7 Aufrufe
  • Letzte Antwort von FredMcD

more options

Crash ID: bp-8949f20f-fcaa-497c-a142-780990200614

Doesn't work in Firefox Safe Mode Doesn't work in Windows Safe Mode Doesn't work in Both.

Fresh install of latest version - Crashes during install.

Scanned PC with MalwareBytes - Nothing found Scanned with WinClam AV - Nothing found

No hardware or software changes other than Win10 and Firefox updates

Crash ID: bp-8949f20f-fcaa-497c-a142-780990200614 Doesn't work in Firefox Safe Mode Doesn't work in Windows Safe Mode Doesn't work in Both. Fresh install of latest version - Crashes during install. Scanned PC with MalwareBytes - Nothing found Scanned with WinClam AV - Nothing found No hardware or software changes other than Win10 and Firefox updates

Ausgewählte Lösung

Wait a few days to see if the problem returns.

Diese Antwort im Kontext lesen 👍 0

Alle Antworten (4)

more options

Product Firefox Release Channel release Version 77.0.1 Build ID 20200602222727 (2020-06-02)

Sun, 14 Jun 2020 14:38:21 GMT
bp-8949f20f-fcaa-497c-a142-780990200614 Signature: mozilla::CycleCollectedJSContext::enqueuePromiseJob

Uptime 0 seconds

Startup Crash : True

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

more options

Did you get a crash with the Beta version? Please post it.


Start your Computer in safe mode with network support. Then start Firefox.
Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode
Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

Beta Version? It was whatever version the last update installed.

I have fixed it but only by completely uninstalling Firefox, deleting everything associated with it and reinstalling from scratch.

I tried installing a new version on top of the existing one several times but it crashed mid way through the install.

Fortunately, everything has re-synced and it seems happy for the moment.

Si

more options

Ausgewählte Lösung

Wait a few days to see if the problem returns.