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Hola. Mi thunderbird se cierra apenas se abre y arroja un error. Ya borre e instale nuevamente el software pero sigue fallando.

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  • 1 hat dieses Problem
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  • Letzte Antwort von GerardoPcp04

isabelp07
isabelp07
more options

Hola a todos. Desde hoy mi thunderbird comenzo a cerrarse y no deja hacer nada. El mensaje de error que muestra es el siguiente: ___

AdapterDeviceID: 0x0f31 AdapterDriverVersion: 10.18.10.4358 AdapterSubsysID: 083d1025 AdapterVendorID: 0x8086 Add-ons: es-es%40dictionaries.addons.mozilla.org:2.3,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:4.4.2,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:6.2.3,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.3.0 AvailablePageFile: 3566473216 AvailablePhysicalMemory: 1010896896 AvailableVirtualMemory: 3587674112 BIOS_Manufacturer: Insyde Corp. BlockedDllList: BreakpadReserveAddress: 43515904 BreakpadReserveSize: 83886080 BuildID: 20181030083531 CPUMicrocodeVersion: 0x31e ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1541702487 Email: [email protected] FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1541683856 ModuleSignatureInfo: {"Microsoft Corporation":["api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows":["ksuser.dll","appresolver.dll","InputHost.dll","Windows.UI.dll","AudioSes.dll","avrt.dll","msvcp110_win.dll","rmclient.dll","twinapi.appcore.dll","CoreUIComponents.dll","CoreMessaging.dll","TextInputFramework.dll","WinTypes.dll","wscapi.dll","winhttp.dll","MMDevAPI.dll","msacm32.dll","policymanager.dll","dcomp.dll","d3d11.dll","iertutil.dll","dwmapi.dll","Bcp47Langs.dll","dxgi.dll","version.dll","winsta.dll","wtsapi32.dll","devobj.dll","ntmarta.dll","propsys.dll","winnsi.dll","dnsapi.dll","WINMMBASE.dll","winmm.dll","userenv.dll","srvcli.dll","IPHLPAPI.DLL","bcrypt.dll","rsaenh.dll","cryptsp.dll","mswsock.dll","CRYPTBASE.dll","sspicli.dll","msctf.dll","msvcrt.dll","rpcrt4.dll","msvcp_win.dll","clbcatq.dll","ucrtbase.dll","fltLib.dll","setupapi.dll","windows.storage.dll","SHCore.dll","gdi32full.dll","combase.dll","ws2_32.dll","KERNELBASE.dll","powrprof.dll","oleaut32.dll","shell32.dll","msasn1.dll","nsi.dll","kernel32.dll","cfgmgr32.dll","ole32.dll","wintrust.dll","user32.dll","sechost.dll","advapi32.dll","gdi32.dll","win32u.dll","profapi.dll","bcryptPrimitives.dll","shlwapi.dll","imm32.dll","kernel.appcore.dll","crypt32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","lgpllibs.dll","prldap60.dll","nss3.dll","ldap60.dll","mozglue.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0f31, AdapterSubsysID: 083d1025, AdapterDriverVersion: 10.18.10.4358 FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 608 StartupCrash: 0 StartupTime: 1541702365 SystemMemoryUsePercentage: 75 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20181030083531","version":"60.3.0","vendor":null,"platformVersion":"60.3.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3979,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":55,"stepping":3,"l2cacheKB":1024,"l3cacheKB":null,"speedMHz":2167,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"es-ES","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17134,"windowsUBR":345,"installYear":2018},"hdd":{"profile":{"model":"ST500LT012-1DG142","revision":"0001SDM1"},"binary":{"model":"ST500LT012-1DG142","revision":"0001SDM1"},"system":{"model":"ST500LT012-1DG142","revision":"0001SDM1"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0f31","subsysID":"083d1025","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.4358","driverDate":"12-21-2015","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true,"sec":{"antivirus":["Antivirus de Windows Defender"],"antispyware":["Antivirus de Windows Defender"],"firewall":["Firewall de Windows"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"es-ES","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"CO"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 8680:"Gecko_IOThread",11532:"Link Monitor",5280:"Socket Thread",11408:"JS Watchdog",13440:"BGReadURLs",8256:"Timer",12736:"Hang Monitor",9476:"Cache2 I/O",11332:"Cookie",12856:"GMPThread",13352:"WindowsVsyncThread",11956:"Compositor",916:"VRListener",4360:"ImgDecoder #1",13420:"ImageIO",6516:"IPDL Background",10424:"HTML5 Parser",10432:"LoadRoots",7660:"DataStorage",5604:"DataStorage",12424:"mozStorage #1",13056:"ImageBridgeChild",3780:"ImgDecoder #2",6288:"PlayEventSound",13540:"DOM Worker",13988:"mozStorage #2",8400:"SysProxySetting",12052:"ProxyResolution",248:"mozStorage #3",13108:"DNS Resolver #1",12748:"DNS Resolver #2",5172:"mozStorage #4",5600:"ImgDecoder #3",12712:"DataStorage",6172:"mozStorage #5",13680:"URL Classifier",12360:"Classifier Update",4168:"DNS Resolver #3",4468:"localStorage DB",5460:"mozStorage #6",7764:"StreamTrans #6",10912:"SSL Cert #6",11432:"Font Loader", Throttleable: 1 TotalPageFile: 9004482560 TotalPhysicalMemory: 4172644352 TotalVirtualMemory: 4294836224 URL: UptimeTS: 258.893863497 Vendor: Version: 60.3.0 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 

MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
Proveedor de servicios RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Proveedor de servicios RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Proveedor de servicios RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Proveedor de servicios RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc

useragent_locale: es-ES

Este informe también contiene información sobre el estado de la aplicación cuando se cerró.

___

Alguien me puede ayudar. mil gracias isabel plazas [email protected]

Hola a todos. Desde hoy mi thunderbird comenzo a cerrarse y no deja hacer nada. El mensaje de error que muestra es el siguiente: ___ AdapterDeviceID: 0x0f31 AdapterDriverVersion: 10.18.10.4358 AdapterSubsysID: 083d1025 AdapterVendorID: 0x8086 Add-ons: es-es%40dictionaries.addons.mozilla.org:2.3,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:4.4.2,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:6.2.3,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.3.0 AvailablePageFile: 3566473216 AvailablePhysicalMemory: 1010896896 AvailableVirtualMemory: 3587674112 BIOS_Manufacturer: Insyde Corp. BlockedDllList: BreakpadReserveAddress: 43515904 BreakpadReserveSize: 83886080 BuildID: 20181030083531 CPUMicrocodeVersion: 0x31e ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1541702487 Email: [email protected] FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1541683856 ModuleSignatureInfo: {"Microsoft Corporation":["api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows":["ksuser.dll","appresolver.dll","InputHost.dll","Windows.UI.dll","AudioSes.dll","avrt.dll","msvcp110_win.dll","rmclient.dll","twinapi.appcore.dll","CoreUIComponents.dll","CoreMessaging.dll","TextInputFramework.dll","WinTypes.dll","wscapi.dll","winhttp.dll","MMDevAPI.dll","msacm32.dll","policymanager.dll","dcomp.dll","d3d11.dll","iertutil.dll","dwmapi.dll","Bcp47Langs.dll","dxgi.dll","version.dll","winsta.dll","wtsapi32.dll","devobj.dll","ntmarta.dll","propsys.dll","winnsi.dll","dnsapi.dll","WINMMBASE.dll","winmm.dll","userenv.dll","srvcli.dll","IPHLPAPI.DLL","bcrypt.dll","rsaenh.dll","cryptsp.dll","mswsock.dll","CRYPTBASE.dll","sspicli.dll","msctf.dll","msvcrt.dll","rpcrt4.dll","msvcp_win.dll","clbcatq.dll","ucrtbase.dll","fltLib.dll","setupapi.dll","windows.storage.dll","SHCore.dll","gdi32full.dll","combase.dll","ws2_32.dll","KERNELBASE.dll","powrprof.dll","oleaut32.dll","shell32.dll","msasn1.dll","nsi.dll","kernel32.dll","cfgmgr32.dll","ole32.dll","wintrust.dll","user32.dll","sechost.dll","advapi32.dll","gdi32.dll","win32u.dll","profapi.dll","bcryptPrimitives.dll","shlwapi.dll","imm32.dll","kernel.appcore.dll","crypt32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","lgpllibs.dll","prldap60.dll","nss3.dll","ldap60.dll","mozglue.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0f31, AdapterSubsysID: 083d1025, AdapterDriverVersion: 10.18.10.4358 FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 608 StartupCrash: 0 StartupTime: 1541702365 SystemMemoryUsePercentage: 75 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20181030083531","version":"60.3.0","vendor":null,"platformVersion":"60.3.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3979,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":55,"stepping":3,"l2cacheKB":1024,"l3cacheKB":null,"speedMHz":2167,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"es-ES","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17134,"windowsUBR":345,"installYear":2018},"hdd":{"profile":{"model":"ST500LT012-1DG142","revision":"0001SDM1"},"binary":{"model":"ST500LT012-1DG142","revision":"0001SDM1"},"system":{"model":"ST500LT012-1DG142","revision":"0001SDM1"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0f31","subsysID":"083d1025","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.4358","driverDate":"12-21-2015","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true,"sec":{"antivirus":["Antivirus de Windows Defender"],"antispyware":["Antivirus de Windows Defender"],"firewall":["Firewall de Windows"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"es-ES","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"CO"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 8680:"Gecko_IOThread",11532:"Link Monitor",5280:"Socket Thread",11408:"JS Watchdog",13440:"BGReadURLs",8256:"Timer",12736:"Hang Monitor",9476:"Cache2 I/O",11332:"Cookie",12856:"GMPThread",13352:"WindowsVsyncThread",11956:"Compositor",916:"VRListener",4360:"ImgDecoder #1",13420:"ImageIO",6516:"IPDL Background",10424:"HTML5 Parser",10432:"LoadRoots",7660:"DataStorage",5604:"DataStorage",12424:"mozStorage #1",13056:"ImageBridgeChild",3780:"ImgDecoder #2",6288:"PlayEventSound",13540:"DOM Worker",13988:"mozStorage #2",8400:"SysProxySetting",12052:"ProxyResolution",248:"mozStorage #3",13108:"DNS Resolver #1",12748:"DNS Resolver #2",5172:"mozStorage #4",5600:"ImgDecoder #3",12712:"DataStorage",6172:"mozStorage #5",13680:"URL Classifier",12360:"Classifier Update",4168:"DNS Resolver #3",4468:"localStorage DB",5460:"mozStorage #6",7764:"StreamTrans #6",10912:"SSL Cert #6",11432:"Font Loader", Throttleable: 1 TotalPageFile: 9004482560 TotalPhysicalMemory: 4172644352 TotalVirtualMemory: 4294836224 URL: UptimeTS: 258.893863497 Vendor: Version: 60.3.0 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 Proveedor de servicios RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Proveedor de servicios RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Proveedor de servicios RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Proveedor de servicios RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc useragent_locale: es-ES Este informe también contiene información sobre el estado de la aplicación cuando se cerró. ___ Alguien me puede ayudar. mil gracias isabel plazas [email protected]

Alle Antworten (1)

GerardoPcp04
GerardoPcp04
  • Top 25 Contributor
more options

Hola, Prueba iniciar en modo seguro:

  • Reinicia Thunderbird con los complementos desactivados (Thunderbird en Modo Seguro). En el menú de Ayuda, haz clic en "Reiniciar con los complementos desactivados...". Si Thunderbird funciona bien, hay algún complemento o tema que interfiere en el funcionamiento normal de Thunderbird. Tendrás que volver a activar todos los complementos hasta que localices dónde está el problema.
  • Reinicia el sistema operativo en Modo a prueba de fallos. De esta forma se cargará solo lo necesario para que pueda arrancar el ordenador y se activará la conexión a Internet. Para obtener instrucciones sobre cómo reiniciar tu sistema operativo en modo seguro, haz clic en él: Windows 8, Windows 7, Windows Vista, Windows XP, OSX.
Si reiniciando el sistema operativo en modo seguro se ha resuelto el problema, el que causa los problemas es algún otro software de tu equipo. Algunas de esos softwares pueden ser (aunque no son los únicos): AV scanning, virus/malware, descargas de fondo (por ejemplo, actualizaciones de programas), etc.