username & pass list is shown empty
username & password list is shown empty
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?
Look on your desktop. Do you see a folder called; Old Firefox?
https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
usernames & passwords exist but are not shown in page info list
That information is kept in the Password Manager.
Password Manager in page info i knew
You can check in Windows Explorer if there is a previous version of the logins.json and key3.db files available.
- Right-click: Properties > Previous Versions
- http://windows.microsoft.com/en-us/windows-8/how-use-file-history
You can use this button to go to the current Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder - http://kb.mozillazine.org/Profile_folder_-_Firefox