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embedded images do not appear in emails

  • 17 Antworten
  • 17 haben dieses Problem
  • 1 Aufruf
  • Letzte Antwort von Toad-Hall

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I have two jpegs that I want to include in a form email I'm sending. I'm using the insert key, and choosing to to send the image as an attachment. I've saved the email as a draft so I can re-use it many times, and I can see the two images when I select all and copy, so I can then paste it into an outgoing email.

But the images are not there when the email is sent. In place of the images are line boxes that are empty. Someone wrote me back, asking if there were supposed to be pictures there.

Why is this happening?

thanks

in the

I have two jpegs that I want to include in a form email I'm sending. I'm using the insert key, and choosing to to send the image as an attachment. I've saved the email as a draft so I can re-use it many times, and I can see the two images when I select all and copy, so I can then paste it into an outgoing email. But the images are not there when the email is sent. In place of the images are line boxes that are empty. Someone wrote me back, asking if there were supposed to be pictures there. Why is this happening? thanks in the

Ausgewählte Lösung

Well, that makes sense, because I see these empty white boxes where the images should be.

The thing is, my clients won't bother to click to see the attachment, the images must be part of the body of the email Any suggestions?

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Alle Antworten (17)

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I'd try using a template, or the Clippings add-on. Or Stationery.

But, TBH, I'm not sure how embedded images would work when copy-and-pasted. When we add images to email, they are encoded so they can be included in line, that is, within the email message. Your copy-and-paste might be just pasting links rather than the encoded contents. And links to files on your machine won't be useful to the recipient.

And I'm confused as to why you choose to send them as attachments. Why not just add the attachments each time? Is that any more onerous than copy-and-pasting?

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I don't send the images as attachments because I want the recipient to see the image without clicking on the attachment. And i only copy and paste once, when I create the draft message. But since it's not working well, I'll take a look at Clippings, though I'm not sure how that will work. And how would Stationary help?

thanks

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I don't send the images as attachments
choosing to to send the image as an attachment
I'm really confused now. :-(
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The usual scenario when someone wants to add some text or images to every (or the majority of) their emails is covered by a signature.

If you want a form letter to act as the basis for new messages, then templates or Stationery both provide prepared message that you add to.

Both are convenient because you get a copy to work with; if you're re-opening a draft then I think you risk losing it unless you deliberately re-save it as another draft.

I experience various issues with drafts; changing of encoding, switching from html to plain text. I wouldn't choose to rely on drafts for routine work, just use them for emergency recovery.

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Oops, sorry, in my first message I meant to say that I do not send them image as an attachment, not that I do.

In my line of work people won't go to the trouble of clicking to see an attachment, so i try to save them the bother by using TB to place the image in with the text. Does that it a bit clearer?

thanks

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Fair enough; you want inline images and therefore HTML is essential. But I think drafts is not a suitable intermediate format. Try saving your document as a template. Then you double-click it to create a new document pre-filled with the contents of the template.

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Whoops, sorry, but making my email with embedded images into a template does not seem to work. I sent my self such an email and though i cold see the images on the outgoing message, they were gone when I received it.

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Whoops, sorry, but making my email with embedded images into a template does not seem to work. I sent my self such an email and though i cold see the images on the outgoing message, they were gone when I received it.

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the images need to be saved on the your computer in a suitable folder - not in Thunderbird.

Preuming you are not talking about signature, but just how to insert an image of choice which might vary. In a new Write message: Insert > Image click on 'choose file' , locate and click on open select: 'attach this image to the message' (this must be selected) after making any other selections on various tabs click on OK


Check your sending options - you might be writing in html, but not actually sending it in html.

Check your Sending options. 'Tools' > 'Options' > 'Composition' > 'General' tab or 'Menu icon' > 'Options' > 'Options' > 'Composition' > 'General' tab

  • click on 'Send Options' button

Text format

  • select: 'Send the message in both plain text and HTML'
  • click on OK
  • Click on OK to save and close Options.
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Hi Toad-Hall,

The two images I'm including are not in TB, but rather on my PC desktop. I'm not attaching the images, but rather inserting them into the body of the email. (So I uncheck the box asking to attach the images). I looked at the options you outlined above and they were already correct, there was nothing that needed to change.

thanks,

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re :The two images I'm including are not in TB, but rather on my PC desktop. That's correct.

re :So I uncheck the box asking to attach the images).

No, you need to select it otherwise it is only going to insert the link. So you would end up with a outlined box and broken image. It does not mean it is an 'attachment'.

Please use what I suggested.

  • Insert > Image
  • click on 'choose file' , locate and click on open
  • select: 'attach this image to the message' (this must be selected)
  • after making any other selections on various tabs
  • click on OK
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Ausgewählte Lösung

Well, that makes sense, because I see these empty white boxes where the images should be.

The thing is, my clients won't bother to click to see the attachment, the images must be part of the body of the email Any suggestions?

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You seem to be slightly confused. I'm not surprised because the wording may make people think that it is an attachment', but it isn't. It is not an attachment - you are inserting an image so that it is actually embedded in the content - the body of the messaeg itself. If you do not select the line select: 'attach this image to the message' then you are only sending a link to an image file located on your system, which of course they cannot access, so it appears broken, to include the actual image, you need to select that option.

They would only see an attachment if they were viewing that email in 'Plain Text' mode, which automatically strips al formatting and removes all inserted images changing them to an attachment.

To create an actual attachment you would click on 'Attach' instead of 'Insert'. It would appear as a file in the top right area of the headers and not in the email body.

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Oh! I see what you mean, thanks!

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Sorry, another related question: if I attach the images into the body of the email as described above, then select all to copy and paste the email with images into a NEW email, will the images transfer correctly? Or would I have to re-insert the images to the second email?

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If you want to keep using the same images in a new email, but maybe adjust the text/subject....you have a couple of options.

Either: If you have already sent an email with images included, open the Sent folder. Right click on email in list and select 'Edit as new message' A new Write window opens showing email. Remove any TO/Bcc email addresses Adjust if necessary the 'Subject' File > Save as > 'Template'

OR create a new email in a Write window adding all the text and images as if new and then save the email as a Template. File > Save as > 'Template'

If you do not have a Template folder then one will be auto created. The email will be listed in the 'Templates' folder. double click on that template email in the list to open in a new Write window and all contents will auto appear. That template email can be used over and over again. No need to recreate, will save you a load of time and effort. You can then modify 'Subject', email address, contents and send.

Geändert am von Toad-Hall