SMTP works but pop fails: so you can send but not receive?

Please provide info: Help > Troubleshooting Information click on 'Copy text to clipboard' paste info into this forum question you can edit/remove all info on fonts and printers but nothing else.

When you try to Get Messages, do you get an error message? If yes, what does it say...word for word?

Toad-Hall said

SMTP works but pop fails: so you can send but not receive? Please provide info: Help > Troubleshooting Information click on 'Copy text to clipboard' paste info into this forum question you can edit/remove all info on fonts and printers but nothing else. When you try to Get Messages, do you get an error message? If yes, what does it say...word for word?

Yes, I can send, but not receive. I've used asterisks in place of my real email address name below.

Upon opening Thunderbird, I get, "Error with account: *************@frontier.com. Sending of password for user *************@frontier.com did not succeed. Mail server pop3.frontier.com responded: [AUTH] (#MBR1212) Incorrect username or password."

When I click OK, I get, "Login to server pop3.frontier.com failed."

When I try "Get Messages", I again get the first error: "Error with account: *************@frontier.com. Sending of password for user *************@frontier.com did not succeed. Mail server pop3.frontier.com responded: [AUTH] (#MBR1212) Incorrect username or password."

Once again, when I click OK, I get, "Login to server pop3.frontier.com failed."

I just had a look at fronteirs settings for outlook, they do not mention setting SSL and outlook does not default to it, I would try account settings with No SSL.

I would also suggest you try with anti virus email scanning turned off. Some A/V just choke and die on SSL, other simply make a mess of everything and some sort of work. Nortons used to make it easy by not even trying on SSL secured mail.

Matt said

I just had a look at fronteirs settings for outlook, they do not mention setting SSL and outlook does not default to it, I would try account settings with No SSL. I would also suggest you try with anti virus email scanning turned off. Some A/V just choke and die on SSL, other simply make a mess of everything and some sort of work. Nortons used to make it easy by not even trying on SSL secured mail.

Ummm ... this is a Thunderbird support forum, not an Outlook support forum ... right?

I did set Thunderbird to SSL/TLS for both POP3 and SMTP, as mentioned in my original post.

I tried disabling both Norton Firewall and Norton Anti-Virus Auto-Protect, but the POP3 still fails.

I'm still looking for a solution to this problem. Any help would be appreciated.

Please provide info: Help > Troubleshooting Information click on 'Copy text to clipboard' paste info into this forum question you can edit/remove all info on fonts and printers but nothing else.

This will tell us exactly what Thunderbird has got stored.

Application Basics

   Name: Thunderbird
   Version: 31.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150109111741
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) mail.nolanchart.com:110, plain, passwordCleartext
     OUTGOING: nolanchart.com:587, plain, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) mail.libertariantv.com:110, plain, passwordCleartext
     OUTGOING: mail.libertariantv.com:587, plain, passwordCleartext, true

   account5:
     INCOMING: account5, , (pop3) mail.themoneysuckers.com:110, plain, passwordCleartext
     OUTGOING: mail.themoneysuckers.com:587, plain, passwordCleartext, true

   account9:
     INCOMING: account9, , (pop3) mail.dirtcheapadvertising.com:110, plain, passwordCleartext
     OUTGOING: smtp.dirtcheapadvertising.com:587, plain, passwordCleartext, true

   account16:
     INCOMING: account16, , (pop3) mail.jcmcom.com:110, plain, passwordCleartext
     OUTGOING: smtp.jcmcom.com:587, alwaysSTARTTLS, passwordEncrypted, true

   account17:
     INCOMING: account17, , (pop3) mail.connweb.com:995, SSL, passwordCleartext
     OUTGOING: mail.connweb.com:587, plain, passwordCleartext, true

   account25:
     INCOMING: account25, , (imap) nolanchart.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: nolanchart.com:465, SSL, passwordCleartext, true

   account37:
     INCOMING: account37, , (imap) mail.dld2000.com:993, SSL, passwordCleartext
     OUTGOING: nolanchart.com:465, SSL, passwordCleartext, true

   account38:
     INCOMING: account38, , (imap) nolanchart.com:993, SSL, passwordCleartext
     OUTGOING: nolanchart.com:465, SSL, passwordCleartext, true

   account40:
     INCOMING: account40, , (imap) imap.comcast.net:993, SSL, passwordCleartext
     OUTGOING: smtp.comcast.net:465, SSL, passwordCleartext, true

   account44:
     INCOMING: account44, , (pop3) pop3.frontier.com:995, SSL, passwordCleartext
     OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   Mail Merge, 3.9.1, true, [email protected]
   Send Later, 4.4, true, [email protected]

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.4.0
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: f28c67d1-5291-465f-b0b3-b02f057ac34
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1423494875
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 164919868
     plugin.disable_full_page_plugin_for_types: application/pdf
     plugin.importedState: true

 Graphics

     Adapter Description: AMD Radeon HD 8400
     Vendor ID: 0x1002
     Device ID: 0x9830
     Adapter RAM: 512
     Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 13.251.9001.1001
     Driver Date: 7-4-2014
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.3.9600.17111)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 2/2 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

vahost said

Matt said

I just had a look at frontiers settings for outlook, they do not mention setting SSL and outlook does not default to it, I would try account settings with No SSL. I would also suggest you try with anti virus email scanning turned off. Some A/V just choke and die on SSL, other simply make a mess of everything and some sort of work. Nortons used to make it easy by not even trying on SSL secured mail.

Ummm ... this is a Thunderbird support forum, not an Outlook support forum ... right?

What does the settings being published for Outlook have to do with their validity? This is a serious question being asked in response to your comments.

Matt said

What does the settings being published for Outlook have to do with their validity? This is a serious question being asked in response to your comments.

Well, to the best of my knowledge, Thunderbird and Outlook are two different pieces of software written and published by two different companies. Just because something is true of one of them doesn't mean that it's true of the other as well.

Besides, I answered your questions.

vahost said

Well, to the best of my knowledge, Thunderbird and Outlook are two different pieces of software written and published by two different companies. Just because something is true of one of them doesn't mean that it's true of the other as well.

And that is where you are wrong. Server name, port, the use of SSL, authentication methods etc are settings defined by the server operator, all mail clients use the same settings as defined by the server operator to connect to their server. Both a Ford and a Toyota connect to the same gas pump.

This is particularly relevant in the case of Thunderbird because it's wizard will select the most secure settings it can find and think it can make work and the published connection settings be damned. When there is an issue, shedding security is the first place to start.

Until recent versions, most anti virus programs simply did not even try and scan mail in SSL secured connections. That is because the data stream is encrypted between the server and the application the data is coming to. In recent versions they now scan encrypted connections. How? Well they hack your secure data connection using a man in the middle techniques or set themselves as a proxy like malware. Just another reason to drop SSL and try without it.

Perhaps now you will try without SSL.

The settins in Norton should be: Settings > Network > Smart Firewall > Program Rules Scroll to locate : Thunderbird C:\Program Files\Mozilla Thunderbird\thunderbird.exe or if computer running 64bit: Thunderbird C:\Program Files(x86)\Mozilla Thunderbird\thunderbird.exe Set to 'Allow'

On one occassion, after an update, I checked those settings and it was set to Allow, but for some reason Norton thought it should be allowing the previous version. So I set to block, closed Thunderbird. Reset Norton to Allow and restarted Thunderbird and all was OK.

There seems to be much conflicting advise, even from the Frontier website. The link below says : http://www.frontierhelp.com/usertools.cfm?qstid=554 Pop settings for incoming are: pop3.frontier.com Port : 110 Connection Security: None Authentication: Normal Password.

Do you use a phone to access the frontier email?

Do you access frontier webmail via yahoo frontier?

Your idea about trying the iPhone was a good one. It also generated the same error, suggesting that this wasn't a Thunderbird issue after all.

I ended up calling Frontier again, and the tech and I ran through everything once more. Every combination that we tried failed.

Then, on a whim, I suggested we try setting a different, shorter password.

The one I had originally set was complex with special characters and about 15-20 characters long.

We changed it to a one about 8-10 characters long, again with special characters.

It worked.

Unbelievable.

Thanks for your help with this one, Toad-Hall.