We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Thanks for the quick response. Thank you for your help!!

bp-2194aa9d-321c-4a27-b0cf-627712141208 12/7/2014 8:58 PM bp-09c2fcd8-d4bc-4d78-9d34-8787f2141208 12/7/2014 8:47 PM bp-797ba870-9ea2-4c55-8a5d-7986b2141208 12/7/2014 8:43 PM bp-bc97aa81-b359-4ec7-ae21-b9aed2141208 12/7/2014 8:38 PM bp-da3c8709-f87a-4064-a9c9-f87092141208 12/7/2014 8:37 PM

You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

You can check for problems with current Shockwave Flash plugin versions and try this:

• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender:
  http://windows.microsoft.com/en-us/windows/using-defender
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
• https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

The crash reports talk about JavaScript and Aurora.

Sorry guys, just got home.

In regards to cor-el's response, I've tried the majority of your answers in the past but nothing has worked. I'll give it another try and let you know.

Thanks FredMcD I'll check my JavaScript and Aurua, but I'm sure I've already updated them. I will give it a try and get back to you both. Thanks!

I've tried what was suggested and no luck. It's not only with Firefox, it's also with Chrome and IE9. The browser just simply crash. No matter what search engine I use. After a few web crashes I will get a BSOD and then a memory dump system restart. I've pretty much tried everything to fix it =/

Start your Computer in safe mode. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
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