Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

How do I get sync process to send e-mail to confirm account?

  • 6 svar
  • 4 har dette problem
  • 4 visninger
  • Seneste svar af Maxrx

more options

Sync program does not accept password and when I try to reset the link sent in the e-mail is no good

Sync program does not accept password and when I try to reset the link sent in the e-mail is no good

Valgt løsning

I just tried with my account and I received the reset email just fine within a couple of seconds. It shows a huge blue button with "Reset password". Do you see that? If not, can you please post a screenshot showing the email you got?

Læs dette svar i sammenhæng 👍 1

Alle svar (6)

more options

Can you try copying and pasting the link into Firefox?

What is the error message you see in Firefox?

more options

I now get the e-mail welcoming me. I can not copy a non-existing link. The e-mail lists a link that says "Reply Here" or something to that effect. But there is no link attached to the phrase. If I run the cursor over it all that shows as a link is http// So I never get the opportunity to confirm my account and make necessary changes as to how I want the sync to go. Any suggestions.

more options

Sorry, are we talking about the welcome email or the password reset email because you mentioned both?

more options

Sorry, both I guess, but I believe the password reset is the one at the moment, maybe if I can reset password than I can get the rest done.

more options

Valgt løsning

I just tried with my account and I received the reset email just fine within a couple of seconds. It shows a huge blue button with "Reset password". Do you see that? If not, can you please post a screenshot showing the email you got?

more options

Thank you, the link that was not there yesterday is there today, why I don't know but everything appears to be working correctly and I was able to log into Firefox and work the sync programs. My thanks for your help

Max