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I downloaded Firefox 20 and now I can not see pictures on my Yahoo Email

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  • Seneste svar af user66338

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When I receive an email with an attachment and I click on the attachment all I get is a dark blank screen. The dark screen shows that it should be a slideshow even if it is only one picture. The picture cannot be seen. Is there something that should be turned on or downloaded to improve this situation? The previous version of firefox that I replaced did not have this problem as I could see all pictures that were sent to me.

When I receive an email with an attachment and I click on the attachment all I get is a dark blank screen. The dark screen shows that it should be a slideshow even if it is only one picture. The picture cannot be seen. Is there something that should be turned on or downloaded to improve this situation? The previous version of firefox that I replaced did not have this problem as I could see all pictures that were sent to me.

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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

Thank you.