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Why did Firefox stop working after I dowloaded an update?

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  • 8 har dette problem
  • 3 visninger
  • Seneste svar af BadRobot

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I got a message yesterday, urging me to update my Firefox. I ignored it and unfortunately, Firefox crashed three times during the day (yesterday). Now today, I decided to try dowloading the new update. I clicked on the Firefox button, help, About Firefox and at first, it froze and nothing happened. I tried the same process again: Firefox/Help/About Firefox This time, it dowloaded and then I got a message to "apply" the update. Immediately, it came logged off from Firefox so I thought that this meant I had to shut down my computer which I did. Then, when I restarted the computer, I clicked on Firefox and saw the message: Firefox has stopped working. What's going on? Please help!

I got a message yesterday, urging me to update my Firefox. I ignored it and unfortunately, Firefox crashed three times during the day (yesterday). Now today, I decided to try dowloading the new update. I clicked on the Firefox button, help, About Firefox and at first, it froze and nothing happened. I tried the same process again: Firefox/Help/About Firefox This time, it dowloaded and then I got a message to "apply" the update. Immediately, it came logged off from Firefox so I thought that this meant I had to shut down my computer which I did. Then, when I restarted the computer, I clicked on Firefox and saw the message: Firefox has stopped working. What's going on? Please help!

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It could be that the installation process was interrupted and didn't complete. Try using another browser to download and install a fresh copy from mozilla.org/firefox

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It could be that the installation process was interrupted and didn't complete. Try using another browser to download and install a fresh copy from mozilla.org/firefox

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Thank you Verdi. Should I uninstall the original Firefox?

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It wouldn't hurt to uninstall the old version but usually not necessary. I'd just try installing first. If that doesn't work you can delete and install with these instructions - Reinstall Firefox

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WOOHOO! I am pleased to announce that my Firefox is working! Thanks again Verdi!

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