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Is there any way to speak to a human being at Firefox concerning an unresolved loading issue?

  • 5 svar
  • 10 har dette problem
  • 1 visning
  • Seneste svar af Horse237

jkdk123
jkdk123
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I need to S P E A K to a technical person to resolve an issue that has been preventing updating downloads. Your suggestions have all been faithfully followed and have done N O T H I N G to resolve the problem

I need to S P E A K to a technical person to resolve an issue that has been preventing updating downloads. Your suggestions have all been faithfully followed and have done N O T H I N G to resolve the problem

Alle svar (5)

TonyE
TonyE
  • Moderator
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Mozilla do not offer phone support.

jkdk123
jkdk123 Spørgsmålsstiller
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thx - but I don't know how problems get solved when the community and mozilla website are not able to correct it...I know it's free, but wtf, I don't like them telling me 'this is important to download' and then not being able to...

Xircal
Xircal
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Presumably, you're trying to update to v4.0.1. It has proved to be problematical for some people.

If that is indeed the case, please follow these steps.

  1. Go to Download Firefox 4.0.1 and download the installation file to your desktop.

  2. Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).

  3. Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox

  4. Finally run the installation file you downloaded to the desktop earlier.

Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

After you complete the installation, please go to the Plugins Check page and update where necessary.

grumpnose01
grumpnose01
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No phone support i guess i switch to chrome it still works thanks for nothing guys you are right up there with microsoft...useless, i am not computer literate so i am shit out of luck with this.

Horse237
Horse237
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I cannot use your reply form as I do not see well and the instruction I see makes no sense.

What do I do with the image?

I did what you said to no avail.

I cannot find a download to update.

Original question below.

When I went there I could find no installer. I have been to that page before.

I am legally blind. I have tried ten times to update Firefox. I cannot find a place with just a one step button to update. All I get is a run around.